Registry Services Specialist

Oxford, UK, Hybrid

Company: Nominet

About Us

We're Nominet – a world-leading domain name registry operating at the heart of the UK internet. While we're best known for running .UK domains, our DNS expertise also underpins critical internet infrastructure that government services, including the NHS, rely on.

As a public benefit company, our work has a positive impact on society. We've donated millions to projects that use technology to improve people's lives and have committed to delivering £60m worth of support over the next three years.

The Role

The Registry Services Specialist will help Product Managers create robust, valuable and deliverable user stories for our Registry Services Platform. Furthermore, they will be used as an industry expert by the wider Product team to help guide product ideation, design and creation by adding context and deep understanding of our customer needs.

Collaboration will be key in this role. The Registry Services Specialist will be the expert in the intricacies behind our Registry products and assist the Customer, Success, Account Management and Sales Teams in understanding the value we are delivering and the best way to promote our products and services

What You'll Be Doing

• Work with the sales and account management teams to handle any technical presales requirements
• Be an authority if assistance is needed regarding client technical resolution management
• Contribute necessary knowledge to account management and commercial teams so they have an adequate technical understanding of our products and services
• Ensure that the Nominet RSP product continues to be compliant by translating compliance requirements into deliverable user stories
• Contribute to registry policy development for the benefit of the overall business
• Update and inform the wider business of industry policy issues that affect the delivery of the product
• Work with QA to assist in the appropriate testing/automation coverage for Registry Products
• Feed into training plans and education of Nominet's Sales, Marketing and Customer Success teams on the products
• Be the product expert within the business, and act as an "industry expert", assisting team members with wider context where required
• Feed into roadmap prioritisation, ensuring ideas are challenged, and proposing additions and alternatives where required
• Mentoring Product colleagues and assisting with onboarding of new team members
• Represent the business interests as required during the Incident Management process

About You

• Have a strong interest in ICANN policy
• Strong level of understanding of the changing landscape for large data holders
• Resourceful and capable of remaining calm and decisive under pressure
• Ability to create and drive work on your own as well as part of a team
• Excellent communication skills
• Ability to build strong colleague and customer relationships
• Strong planning and organisational abilities
• Ability to listen to others and take on board their advice and requests and deliver a solution to meet their needs
• Ability to evangelise about our products
• Work with internal and external partners to develop our RSP product offering
• Be credible in your understanding of our stakeholders', business pains and objectives
• Be a leading example of co-operation and collaboration across the business

Working at Nominet

Our Values

• We Make Things Happen
• We Pull Together
• We Bring A Positive Mindset
• We Keep It Simple

Our people make things happen, but our values are our compass as a company, guiding our day-to-day work and building our culture. They reflect that we're strongest when we're proactive and pull together, while underlining the importance of a "glass half full" mindset and aiming to keep things simple for success.

What We Offer

• Early Finish Friday – Working week of 34 hours with full-time pay. (Finish at midday on Friday)
• 30 days of annual leave plus bank holidays, with the ability to purchase an additional 5 days
• Bupa private healthcare + Employee Assistance Programme
• Pension Scheme (matched to 7%)
• Electric vehicle scheme with on-site charging points
• Rewards platform with access to discounts at hundreds of shops, restaurants etc.
• Medicash discounts on routine healthcare including optical, dental and much more
• Company and individual performance-based annual bonus

Diversity Statement

We're passionate about creating a workplace where every individual is valued, respected, and empowered. Somewhere we can benefit from all forms of diversity and discover the true value in our differences. If there are any adjustments we could make to the recruitment and selection process to support you, please let us know

Security Statement

Nominet is committed to the safeguarding and welfare of the internet and expects all employees and volunteers to share this commitment by participating in the relevant security and screening processes. All roles working for Nominet will be subject to a Baseline Personnel Security Standard (BPSS) check. Some roles due to the nature of their work, will require additional security clearance.

Nominet is unable to provide visa, sponsorship or relocation support at this time.

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