Income Collection Officer

14 hours ago

Nottingham, United Kingdom Broxtowe Borough Council Full time

We are looking for an Income Officer to join our Income Collection Team. The Income Collection Team are responsible for managing over 4000 tenancies. Working alongside the other members of the team you will effectively manage and collect rent whilst providing a high level of support to customers to help them to sustain their tenancies.

In this role, you will work in partnership with both internal and external partners, including our Financial Inclusion Officers, to help sustain tenancies. You will also be required to take enforcement action which includes presenting your own cases at the County Court.

**We’re looking for an individual who has experience of**:

- Working in social housing.
- Strong communication skills and the ability to deal with customers and various internal and external partners.
- The ability to deal with a complex caseload and tight deadlines.
- The ability to record and report information accurately both verbally and in writing.
- Welfare benefits knowledge.
- A great track record for providing excellent customer services.
- The ability to work with mínimal supervision and keep to tight deadlines.
- Excellent interpersonal skills
- Someone who will represent GREAT values and behaviours
- Ability to learn quickly through training and support from colleagues.

**What you need to know**:

- This is a permanent role and will be based at our Beeston office along with some home working, although travel throughout Broxtowe Borough will be required.
- Working hours are 37 hours per week, working Monday to Friday, office opening hours are 8.30am - 5pm/4.30pm on Friday. You will be required to carry out an office “cover “day regularly when you will be required to work in the office at Beeston from 8.30am - 5pm or 4.30pm on Friday.
- Training to help you in the role will be provided
- There will be a requirement to work outside of office hours on occasions.
- Travel across the Borough is essential, and mileage will be paid

For an informal chat about the role, please contact Kerry Dytham; Income Collection Manager on 0115 9173216 (Monday - Wednesday) or Joanne Townsend; Income Collection Manager 0115 9173267 (Thursday - Friday).

**We Offer**
- a generous annual leave entitlement of 28 days plus 8 days’ bank holidays
- flexible working arrangements
- access to a benefits package offering discounts on supermarkets, cinema tickets, high street and online retailers

**Closing date: Sunday 1st June 2025 (midnight)**

**Expected interview date: Wednesday 25th June 2025**

**Why join us?**

The Council has five which represent our standards and expectations of how we’ll work.

**Job Types**: Full-time, Permanent

Pay: £29,925.00-£31,460.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Free flu jabs
- Health & wellbeing programme
- Work from home

Work Location: Hybrid remote in Nottingham NG9 1AB

Reference ID: F158

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