Income Collection Assistant

2 weeks ago


Nottingham, United Kingdom Broxtowe Borough Council Full time

Grade 4

FTE £24,716 - £25,890 Per Annum

We are looking for an Income Collection Assistant to join our Income Collection Team. The Income Collection Team are responsible for managing over 4000 tenancies and the Income Collection Assistants provide administrative support to the team. Working alongside the other members of the team you will assist in the collection of rent whilst providing a high level of support to customers to help them to sustain their tenancies.

In this role, you will provide a first point of contact for customers so effective communication skills are essential together with the ability to work well in a team.

You will manage your own caseload of former tenant and garage accounts, following the procedures provided to you.
- Welfare benefits knowledge.
- A great track record for providing excellent customer services.
- The ability to work with mínimal supervision and keep to tight deadlines.
- Excellent interpersonal skills
- Someone who will represent GREAT values and behaviours
- Ability to learn quickly through training and support from colleagues.

**What you need to know**:

- This is a permanent role and will be based at our Beeston office along with some home working, although travel throughout Broxtowe Borough will be required.
- Working hours are 22.5 hours per week, working Wednesday to Friday 8.30am - 5pm
- There will be a requirement to work outside of office hours on occasions.
- Training to help you in the role will be provided
- Travel across the Borough is essential, and mileage will be paid

For an informal chat about the role, please contact Kerry Dytham; Income Collection Manager on 0115 9173216 (Monday - Wednesday) or Joanne Townsend; Income Collection Manager 0115 9173267 (Thursday - Friday).

**We Offer**
- A generous annual leave entitlement of 28 days plus 8 days bank holidays for full time employees, pro-rated for part time employees.
- Flexible working arrangements
- Access to a benefits package offering discounts on supermarkets, cinema tickets, high street and online retailers

**Please quote reference no: F163**

**Closing date: Monday 20th January 2025**

**Expected interview date: Monday 03rd February & Tuesday 04th February 2025**

**Why join us?**

The Council has five which represent our standards and expectations of how we’ll work.

**Job Types**: Full-time, Part-time

Pay: £15,030.00-£15,743.92 per year

Expected hours: 22.5 per week

**Benefits**:

- Company pension
- Employee discount
- Sick pay

Schedule:

- Flexitime
- Monday to Friday

Work Location: In person

Reference ID: F163



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