Hybrid Collections Advisor
4 days ago
**Collections Advisor
**Nottingham**
**£23,000-£25,000**
**Monday - Friday shifts between 8am -7pm (1 in 3 Saturday 9-2pm)**
**Hybrid role mixed working from office and home**
The Company**
My client is a reputable financial services business based in Nottingham who due to growth is looking to add to their successful team.
**The Person**:
If you are looking for a Customer Service role where you have the flexibility of working from home as well as from the office, then look no further
If you are passionate about exceeding customer expectations, then we would love to hear from you**
The Role**:
- **Handling both inbound and making outbound calls**:
- **Negotiating the repayment of outstanding arrears**:
- **Working with customers to identify and arrange suitable and sustainable payment plans which match their current financial circumstances**:
- **Completing comprehensive Income & Expenditure documentation with customers to assess their affordability and agree a resolution to their account**:
- **Identifying a variety of customer types (e.g. Vulnerable, Fraudulent) and making key decisions on how to proceed with their accounts**:
- **Processing payments and handling transactions over the phone**:
- **Using multiple internal software systems to manage customer accounts**
- Previous call centre/ contact centre experience is vital
- Excellent customer service skills
- Strong attention to detail
- Exceptional communication skills
- Good team player
- IT literate
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