Customer Service Officer
3 days ago
We are proud to be **One Team** at East Midlands Railway (EMR). We are passionate about **keeping people safe, delighting our customers, doing the right thing** and putting customers at the heart of our sustainable railway for the East Midlands. With over 2,400 employees, our people are the reason we are so successful, and our Station teams make a crucial contribution to this. Seven times accredited as a Top Employer, we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work.
We have an exciting opportunity to join **#TeamEMR **as Customer Service Officer based at **Market Harborough **station**.
We pride ourselves on delivering an excellent customer experience through our customer promise, and our amazing Customer Service Officers have such an important role at the station. Not only are they our customers main point of contact for any queries and advice, they are also Safety Critical members of staff that are responsible for dispatching our trains from the platform.
**As a Customer Service Officer, you will**:
- Ensure safe and prompt dispatch of all train services at Market Harborough station
- Help customers around the station, directing them to the relevant platforms
- Provide assistant to passengers getting on and off the train, including vulnerable customers that require extra support and care
- Support with security searches at the station
- Being always pro-active and visible to customers
- Act as an Ambassador for EMR, providing outstanding customer service by going above and beyond for our customers.
This role is shift work based on a rota to provide a service for all our passengers, from the first train in the morning to the last train at night. So, you will need to be flexible to work the shifts at the station.
**As well as a competitive salary, we’ll also offer you**:
- Defined benefit Pension scheme
- Free standard leisure travel on the EMR network and Train Operating Companies under Abellio & LNER
- Friends and Family discounted tickets on the EMR network
- 75% discount on national leisure travel (inc partner and dependants)
- and many more
-
Customer Service Officer
19 hours ago
Market Harborough, United Kingdom East Midlands Railway Full timeWe are proud to be **One Team** at East Midlands Railway (EMR). We are passionate about **keeping people safe, delighting our customers, doing the right thing** and putting customers at the heart of our sustainable railway for the East Midlands. With over 2,300 employees, our people are the reason we are so successful, and the Customer Experience team make a...
-
Market Harborough, United Kingdom Calisen Full timeCustomer Service Administrator Are you passionate about delivering exceptional customer experiences and supporting renewable energy solutions? Join our team and play a key role in helping customers transition to sustainable energy. About the Role This is a full-time, office-based position working 5 days per week (Monday to Friday), 40 hours in total, from...
-
Customer Technical Advisor
2 weeks ago
Market Harborough, United Kingdom Battery Service Hub Full time**Customer Technical Advisor** Due to continued growth in a family run business, we are looking to recruit an experienced Customer Technical Advisor Essential Criteria - 5 GCSEs Grade C above including Maths and English - Good proven IT skills and knowledge of Office software Desirable criteria - Ability to learn new tasks, systems & procedures - hit the...
-
Market Harborough, Leicestershire, United Kingdom Calisen Full time £20,000 - £25,000 per yearAre you passionate about delivering exceptional customer experiences and supporting renewable energy solutions? Join our team as aCustomer Service Administratorand play a key role in helping customers transition to sustainable energy.About The RoleThis is a full-time, office-based position working 5 days per week (Monday to Friday), 40 hours in total, from...
-
Customer Service Adviser
1 week ago
Market Harborough, United Kingdom CDS Global Full time**Customer Service Advisers** Location**:Office based**, Market Harborough, Leicestershire **Salary**: From **£21,840 to £24,000 + Benefits** Working Hours - Up to **40 hours** a week, **Monday to Friday** between **8am and 6pm** We understand these hours don’t work for everyone, but we would still like to talk to you to see if alternative and more...
-
Customer Service Administrator
1 week ago
Market Harborough, United Kingdom Resort Solutions Limited Full time**Customer Service Administrator** **Reports to: Customer Service Manager** **Full time and part time positions available** **Office hours 09:00 - 17:00 Monday to Friday** **Salary: Competitive** **Location: Market Harborough** **Date: ASAP** **Purpose**: **Main Areas of Accountability**: - To take telephone calls and answer all owner / guest...
-
Customer Service Advisor
2 weeks ago
Market Harborough, United Kingdom Image Copy Print Full timeFull training will be given however, you must have the basic skills, knowledge and experience listed below: - Friendly & enthusiastic telephone manner. - Great communication skills (written & verbal). - Good MS Office skills. - Excellent time management. - Ability to maintain composure and sense of humour in high-pressure situations. - Last but not least,...
-
Customer Service Improvement Lead
3 days ago
Market Harborough, United Kingdom Plug Me In Full timeWe are looking for a skilled and proactive **Customer Service Improvement Lead** to join our team and drive service excellence across our operational back-office functions. This role is ideal for someone who thrives on improving processes, supporting teams, and delivering consistently high standards of customer service. **About the Role** As Customer...
-
Market Harborough, United Kingdom Plug Me In Full timeAre you passionate about delivering exceptional customer experiences and supporting renewable energy solutions? Join our team as a Customer Service Administrator and play a key role in helping customers transition to sustainable energy.About the RoleThis is a full-time, office-based position working 5 days per week (Monday to Friday), 40 hours in total, from...
-
Market Harborough, United Kingdom Plug Me In Full timeAre you passionate about delivering exceptional customer experiences and supporting renewable energy solutions? Join our team as a Customer Service Administrator and play a key role in helping customers transition to sustainable energy. About the Role This is a full-time, office-based position working 5 days per week (Monday to Friday), 40 hours in total,...
