Customer Service Administrator, Customer Service Administrator

2 weeks ago

Market Harborough, Leicestershire, United Kingdom Calisen Full time £20,000 - £25,000 per year

Are you passionate about delivering exceptional customer experiences and supporting renewable energy solutions? Join our team as a
Customer Service Administrator
and play a key role in helping customers transition to sustainable energy.

About The Role
This is a full-time, office-based position working 5 days per week (Monday to Friday), 40 hours in total, from 8:30 AM to 5:00 PM.

As the first point of contact for our customers, you'll provide clear guidance, resolve enquiries efficiently, and ensure a seamless journey from initial engagement through to post-installation support. You'll work closely with technical and operational teams to maintain high standards of service and customer satisfaction.

What You'll Do

  • Act as the primary contact for customers, managing communications and scheduling maintenance appointments.
  • Respond promptly to enquiries via phone, email, and other channels.
  • Provide first-line technical support for solar PV systems and renewable technologies.
  • Collaborate with internal teams to resolve issues and deliver a smooth customer experience.
  • Investigate and resolve complaints quickly and professionally.
  • Coordinate engineer appointments and prepare post-maintenance reports.
  • Maintain accurate records in Salesforce and support process improvements.
  • Handle administrative tasks including project handovers and certification submissions.

What We're Looking For

  • Essential:

  • Good standard of education (GCSE or equivalent).

  • Experience in customer support or first-line technical assistance.
  • Knowledge of customer engagement and complaint resolution.
  • Proficiency in Salesforce or similar CRM systems.
  • Strong IT skills (Microsoft Office).

  • Excellent communication, organisational, and problem-solving skills.

  • Desirable:

  • Technical certifications or experience in solar PV or renewable energy.

  • Previous experience in the renewable energy or electrical industry.

Why Join Us?

  • Be part of a growing renewable energy business making a real difference.
  • Work in a collaborative, supportive environment.
  • Opportunities for training and development.

Ready to make an impact? Apply now and help us power a sustainable future

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