Customer Claims Specialist

Do you have exceptional communication skills and have experience of working in an office based customer service/contact centre environment? Do you have a genuine desire to provide exceptional and professional customer service to customers? Then this willbe the role for you

**_*To be able to work from home at Allianz partners it’s important that you are able to create a healthy workspace, which includes good lighting, comfortable temperature and a suitable desk and chair. You’ll need a quiet and secluded place to work,ideally a room that you can use as a home office, whilst you are working. Your desk should be a suitable size to accommodate a thin client (PC), two screens, keyboard and mouse. While working, a professional environment should be maintained - no backgroundnoise or interruptions please*_**

**Responsibilities**

Due to our recent contract success in providing travel cover for the Lloyds Banking Group, we’re looking for enthusiastic and confident individuals with an excellent telephone manner to join our friendly and hardworking travel claims team. You will be responsiblefor delivering an exceptional customer experience throughout the travel claim lifecycle. As all calls will be from customers calling for help you will proactively manage each claim ensuring that the customer receives the most appropriate service in a timelyand cost effective manner. You will monitor all aspects of the claim to ensure that all services are provided, handle first notification of loss (FNOL) calls empathetically and enter all relevant claims information accurately and agree the next course of action.

You will also assess new claims in accordance with policy terms and conditions, ensure that the relevant Supervisor/Manager is informed of any service failure or potential problem and identify and initiate potential recoveries from 3rd parties.

You will receive excellent training for this role as we are dedicated to 'Achieving Excellence Through Learning.’ Your team will be a blend of office-based and remote workers, so communication will be important

**Person Specification**
- You must have proven experience of providing a quality customer service within a pressurised environment
- You will have a genuine desire to provide a high level of customer service
- You must be able to effectively manage multiple cases
- You will have a high attention to detail and quality focus
- You will have a proven ability to prioritise multiple tasks and work under strict timescales/under pressure
- You must have an excellent telephone manner
- You will be PC Literate
- You will have good geographical knowledge
- Ideally you will have a good understanding of the Travel Industry or Travel Insurance

**Qualifications**:

- Good standard of general education. English Language GCSE or equivalent

**Hours**:

- Based on 35 hours per week. Shifts covering 8am to 8pm Monday to Friday, 9am to 5pm Saturday.

**Staff Benefits**

In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.

We will provide you with competitive annual leave and contribute up to 6.5% towards a company pension scheme. You will have access to a range of discounts on Allianz products, as well as vouchers and discounts for high street and online retailers. You willalso benefit from our company bonus scheme, Private Medical Cover, competitive annual leave, annual Flu vaccination, annual Eye Care vouchers, discounted Travel Insurance, Roadside Assistance free after 6 months’ probation, Corporate Social Responsibilityand an Interest free season ticket loan after probation.

Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.

Allianz Partners is a world leading B2B2C specialist and expert in the creation and delivery of unique solutions that combine service, insurance and technology to provide worldwide protection and care.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

Great to have you on board. **Let's care for tomorrow.