Claims Handler

1 day ago

Croydon, United Kingdom Floss Agency Full time

**Job Category**:

- PA, Administration & Customer Service**Job Title**:

- Claims Handlers**Job Reference**:

- MH**Job Location**:

- Croydon, Surrey**Job Salary**:

- £24,091.40 + £1,500.00 Annual Bonus**Job Type**:

- PermanentGreat benefits:
As well as a perfomrance bonus you will receive competitive annual leave and contributions towards a company pension scheme. You will have access to a range of discounts on products, as well as vouchers and discounts for high street and online retailers. Private medical cover, annual Flu vaccination, annual Eye Care vouchers, discounted Travel Insurance, Roadside Assistance free after 6 months’ probation, Corporate Social Responsibility and an Interest free season ticket loan after probation.

You will:

- Handle first notification of loss (FNOL) calls, enter all relevant claims information and dispatch claims forms as appropriate
- Assess new claims in accordance with policy terms and conditions, within specified service levels and in line with departmental procedures
- Handle any necessary administrative duties relating to claims, e.g. completion of worksheets
- Ensure that all relevant data is collated and entered onto the system in a timely manner, with a focus on accurate data entry and regular data cleansing
- Identify and initiate potential recoveries from 3rd parties
- Handle customer escalations in a positive way and refer any unresolved quality issues to your line manager

About you:

- Experience working in a customer focussed environment, contact centre experience would be ideal
- Experience of handling customer queries and providing accurate responses
- Knowledge of the travel industry or travel insurance would be advantageous

There will be the opportunity for some hybrid working.

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