Legal Expenses Claims Handler

**Legal Expenses Claims Handler**:
Croydon Permanent - Full Time

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**About Markel**:
Avencia Consulting are an RPO who provide a recruitment service to our client Markel International.

Markel Corporation (NYSE - MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.

In each of our businesses, we seek to deliver innovative products and adaptable customer service so that we can be a market leader. Our time horizon is long-term, our approach is disciplined, and our focus is on continuously improving the quality of the customer experience.

**The Role**:
**Legal Expenses Claims Handler**
**Croydon**
**£ Competitive + Bonus & Benefits**

**Are you looking to develop your career within Insurance Claims Handling?**
***
**Help us be market leaders in the provision of an efficient, cost effective and professional service to our brokers and clients here at Markel**

We have an exciting new opportunity to join our claims team here in Croydon. The **Claims Handler **will be part of the Before the Event (BTE) Claims Team. The team deals with assessing and handling indemnity provided to policyholders for the purpose of pursuing/defending a range of legal action, including employment, property and contractual dispute and fitness to practise investigations.

Markel Insurance is an integrated specialist fee protection insurance and legal advisory consultancy group. It is the UK’s leading supplier of legal and professional fees insurance products and of advisory services to small-to-medium sized enterprises.

**What you'll be doing**:

- Provide efficient claims handling services to all customers by responding to Legal Expenses Insurance claims using excellent written and call handling skills, in line with department service standards and internal/external service level requirements
- Handle claims from start to conclusion, which involves investigating the validity of a claim and, where a claim is accepted, maintaining a regular review of its validity. This includes negotiating cost funding with solicitors and handling their costs to ensure compliance with policy terms and conditions
- Regularly liaise with solicitors, barristers, accountants, insurance brokers, and directly with policyholders

**What we're looking for**:

- Previous legal experience in an administrative or case handling role
- Outstanding interpersonal skills are required, together with a skill for evaluating legal documents
- Attention to detail with the ability to identify areas to challenge on and to articulate this to legal professionals
- Excellent time management skills in order to reach service level standards and maintain an active case load
- Previous claims handling experience is helpful, along with any insurance experience
- Analytical thinking
- Legal training, preferably a law degree is desirable and an understanding of the legal industry

**What's in it for you**:

- A very competitive basic salary plus bonus & benefits
- 25 days’ holiday plus Bank Holidays, with the opportunity to buy / sell extra leave
- Company matched pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, a cycle2work scheme, season ticket loan, Employee Assistance Programme (EAP), adoption and shared parental leave pay..and plenty more
- Voluntary benefits designed to suit your lifestyle - from discounts and cash back on retail and socialising, to health & wellbeing, travel and technology
- The possibility of working from both the office and from home (hybrid), flexible working or other options are available
- You’ll get the chance to follow your chosen career path anywhere within Markel
- You’ll be joining a global network of experienced, innovative and dedicated individuals across multiple teams and countries. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that

**What we hope you’ll do next**: