Customer Service and Ai Support Co-ordinator
1 week ago
Estarli is a cutting-edge UK e-bike manufacturer based in Berkhamsted, Hertfordshire. Our factory is a vibrant, agile hub of innovation, where we challenge the status quo and redefine the e-bike market.
We're looking for a highly organized, energized person to join our young, dynamic team in an exciting, fast-moving business. In this role, you'll handle customer services, liaise with the factory floor, interact with customers and shops, and oversee our AI assistant.
You'll be improving its knowledge base, analyzing data, and helping educate the AI to ensure we deliver the best customer experience. You'll be solving problems, looking after visitors who come for test rides and tours, and helping out at shows.
If you're passionate about innovation, have a great telephone manner, and love diving into analytics to improve processes, we want to hear from you
Key responsibilities:
- Giving customers a great experience
- Liasing with shops and B2B customers
- Supporting estarli riders through support and advise
- Supporting AI and internal knowledge bases
- Monitoring and supporting AI
- Continuinly improving the support processes and how we interact with customers
**Job Types**: Full-time, Permanent
Pay: £25,000.00-£29,000.00 per year
**Benefits**:
- Company pension
- Cycle to work scheme
- Employee discount
- On-site parking
Schedule:
- Monday to Friday
Application question(s):
Work Location: In person
Reference ID: estarli e-bikes Customer Services & AI Support
Expected start date: 01/05/2025
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