Office Coordinator

2 weeks ago

West London, United Kingdom Property Personnel Full time

An **exciting opportunity** has arisen within an **upmarket independent estate agency** with a **large network of offices** throughout London and internationally. Our client is currently looking for an experienced **Office Coordinator** to join their** Prime Property Management Department in Little Venice.** **This is a **beautiful and popular location** in London, centred on an area of** decorative houseboats and a tree-lined, three-way junction of canals.**

You will be **supporting the effective running of PLMS** **(Portfolio Landlord Management Service) department by providing **organisational and administrative support.**

Our client is looking for someone with a** strong work ethic, who takes pride in delivering exceptional service levels** 100% of the time; most importantly of all, you must **enjoy a fast-paced, challenging environment and working with people.**

If this sounds like you,** please get in touch today**

**Responsibilities will include**:

- Answering mainline and allocating calls accordingly
- Reducing the level of contractor debts through checking of weekly spreadsheet and dealing with any queries
- Keeping thorough file notes of every action and conversation with suppliers, Landlords and Tenants
- Assisting with any other ad-hoc tasks required by the team
- Providing a same day typing service for department, including standard letters, check ins/outs and fee invoices
- Advising all utility companies of every Tenancy change
- Being responsible for updating the department statistics and liaising with the Finance department
- Producing rent arrears reports, pursue and collect rental payments from the Tenants in accordance with instructions from the team
- Arranging property visits for the department with the Tenants
- Chasing up service charge and final utility bills from the necessary agents and suppliers
- Liaising with utility suppliers regarding any bill queries to ensure accurate payments
- Managing check in / check out appointments for the start / end of each Tenancy and obtaining end of Tenancy details from vacating tenants
- Participating fully in the buddy system in the absence of other team members
- Assisting with dealing with other Letting agencies, Landlords and Tenants in regards to managed Tenancies and the paperwork involved in new deals, renewals and tenancy swaps
- Assisting with producing monthly reports for portfolio Landlords
- Preparing for own quarterly review
- Ensuring that all work areas are clean / tidy / free from obstruction and that the department clear desk policy is upheld.

**Key attributes**:

- Property administration experience would be preferred
- Experience working with high net worth individuals
- Time management skills of planning, prioritising and organisation
- Communication skills
- Computer literacy
- Problem solver and multi tasker
- Good knowledge of excel/ spreadsheets.

The **basic salary** for this role will be** £25,000**, plus a **bonus incentive**.** **Our client also offers an** extensive benefits package **including** ongoing training and development** **to help you improve your qualifications,** holiday scheme** (the longer you stay, the more holiday you are entitled you), **access to high profile events, travel club, discount portal, **and much more

**Hybrid working available **after settling in period.

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