Customer Service Recoveries Apprentice

2 weeks ago

Halifax, United Kingdom Intec Business Colleges Full time

**CREDIT RESOURCE SOLUTIONS LTD**

**What will the apprentice be doing?**

CRS is an award-winning, innovative UK Debt Collection Agency who are working on behalf of some of the largest UK financial insurance and utility companies.

Your duties and responsibilities include:

- Working within a high-volume inbound contact centre, showing ownership and accountability, offering solutions to help and benefit customers
- Maintain high service standards and continually improve the service to customers
- Work well within a dynamic team environment
- Negotiate, investigate and resolve issues whilst proactively seeking solutions

**What training will the apprentice take and what qualification will the apprentice get at the end?**
- Customer Service Practitioner Level 2 Apprenticeship Standard
- End Point Assessment
- Level 2 Functional Skills in maths and English
- Delivery method and location of training to be confirmed

**What is the expected career progression after this apprenticeship?**

**Annual wage**

£20,319 a year

**Working week**

Shift patterns between our operational hours of Monday - Friday, 8.00am - 6.00pm, Saturday, 9.30am - 12.30pm (you will be required to work every alternative Saturday).

Total hours per week: 37.5 hours a week

**Expected duration**

17 Months

**Apprenticeship level**

Intermediate
Level 2 (GCSE)

**Requirements and prospectsDesired skills and personal qualities**
- Communication skills
- IT skills
- Attention to detail
- Confident telephone manner
- Excellent Customer Service
- Excellent listening skills
- Good problem solver
- Dedicated
- Hard working
- Confident individual
- Team player
- Enthusiastic & self motivated
- Able to work in a busy role
- Remain calm under pressure
- Flexible & Proactive

**Qualifications**
- GCSE or equivalent English (Grade A* - C / 9 - 4) desirable
- GCSE or equivalent Maths (Grade A* - C / 9 - 4) desirable

**Things to consider**

The role offers an uncapped bonus scheme. 5% employee pension contributions. Breakfast provided twice a week. Free onsite Parking. Access to Employee assistance programme. Given a day off on your Birthday.

**About the employer**

CRS are an award winning, innovative UK Debt Collection Agency who work on behalf of some of the largest UK financial services companies. We differentiate ourselves within the marketplace by having unparalleled technology, systems and people. Due to continuous growth, we are looking for excellent people to join our team.

**Employer**

CREDIT RESOURCE SOLUTIONS LTD

**Address**
- CREDIT RESOURCE SOLUTIONS
- G MILL
- DEAN CLOUGH MILLS
- HALIFAX
- HX3 5AX

**Contact**

Tracey Chaplin

+447580997408

**Job Types**: Full-time, Temp to perm, Apprenticeship
Contract length: 17 months

Pay: £20,319.00 per hour

Expected hours: 37.5 per week

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Day shift

Supplemental pay types:

- Bonus scheme

Work Location: In person

Reference ID: CREDIT RESOURCE SOLUTIONS LTD

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