Digital Response Apprentice

1 week ago

Halifax, United Kingdom Intec Business Colleges Full time

**CREDIT RESOURCE SOLUTIONS LTD**

Engage with our client’s customers to understand their personal circumstances and recommend the best course of action - whether that is agreeing a repayment plan, signposting to free debt advice or dispute resolution.

**What will the apprentice be doing?**

Work to achieve monthly Key Performance Indicators on an individual basis.
- Assist with the handling of client and customer queries.
- Effectively process customer post.
- Assist with the management of accounts for customers within CRS Compass, Abide by company policy and procedures at all times.
- Communicate effectively with customers and 3rd parties in writing and act appropriately where the customer may be suffering financial hardship & require clear and easy to follow directions.
- Ensure negotiations are conducted within compliance guidelines set down by governing & regulatory bodies.

**What training will the apprentice take and what qualification will the apprentice get at the end?**
- Customer Service Practitioner Level 2 Standard
- End Point Assessment
- Level 2 Functional Skills in English & maths if required

**What is the expected career progression after this apprenticeship?**
- Career progression includes Team Leader and Team Management Progression on successful completion of the Apprenticeship.
- **Annual wage**

£22,308 a year

**Working week**

Working between the hours Monday - Friday 08.00am - 18.00pm & Saturday 9.30 - 12.30

Total hours per week: 37.5 hours a week

**Expected duration**

17 Months

**Apprenticeship level**

Intermediate
Level 2 (GCSE)

**Requirements and prospects Desired skills and personal qualities**
- Customer care skills
- Excellent Communication Skills
- Strong IT Skills
- Confident using IT Systems
- Conscientious and hard working
- Excellent Team Player
- Self Motivated
- Can work independently
- Can work as part of a team

**Qualifications**
- GCSE or equivalent English (Grade A* - C / 9 - 4) desirable
- GCSE or equivalent Maths (Grade A* - C / 9 - 4) desirable

**Things to consider**

This role is office based - Hybrid working is not available.

**About the employer**

CRS are an award winning, innovative UK Debt Collection Agency who work on behalf of some of the largest UK financial services companies. We differentiate ourselves within the marketplace by having unparalleled technology, systems and people. Due to continuous growth, we are looking for excellent people to join our team

**Employer**

CREDIT RESOURCE SOLUTIONS LTD

**Address**
- CREDIT RESOURCE SOLUTIONS
- G MILL
- DEAN CLOUGH MILLS
- HALIFAX
- HX3 5AX

**Contact**

Tracey Chaplin

07580997408

**Job Types**: Full-time, Temp to perm, Apprenticeship
Contract length: 17 months

Pay: £22,308.00 per year

**Benefits**:

- Company pension

Schedule:

- Day shift

Work Location: In person

Reference ID: CREDIT RESOURCE SOLUTIONS LTD

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