Customer Service Recoveries Apprentice
1 week ago
**Annual wage**
£20,319 a year
**Training course**
Customer service practitioner Level 2 Standard
**Hours**
Shift patterns between our operational hours of Monday - Friday, 8.00am - 6.00pm, Saturday, 9.30am - 12.30pm (you will be required to work every alternative Saturday).
37.5 hours a week hours a week
**What you’ll do at work**
CRS is an award-winning, innovative UK Debt Collection Agency who are working on behalf of some of the largest UK financial insurance and utility companies.
Your duties and responsibilities include:
- Working within a high-volume inbound contact centre, showing ownership and accountability, offering solutions to help and benefit customers
- Maintain high service standards and continually improve the service to customers
- Work well within a dynamic team environment
- Negotiate, investigate and resolve issues whilst proactively seeking solutions
**Desired qualifications**
- GCSE or equivalent English (Grade A* - C / 9 - 4) desirable
- GCSE or equivalent Maths (Grade A* - C / 9 - 4) desirable
**Skills**
- Communication skills
- IT skills
- Attention to detail
- Confident telephone manner
- Excellent Customer Service
- Excellent listening skills
- Good problem solver
- Dedicated
- Hard working
- Confident individual
- Team player
- Enthusiastic & self motivated
- Able to work in a busy role
- Remain calm under pressure
- Flexible & Proactive
**Other requirements**
The role offers an uncapped bonus scheme. 5% employee pension contributions. Breakfast provided twice a week. Free onsite Parking. Access to Employee assistance programme. Given a day off on your Birthday
**Job Types**: Full-time, Apprenticeship
Pay: Up to £20,319.00 per year
Additional pay:
- Bonus scheme
Work Location: In person
Reference ID: Customer Service Recoveries Apprentice - HX3 5AX
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