Property Administrator

5 days ago

Nottingham, United Kingdom Wildheart Residential Management Ltd Full time

Office based role to support management of leasehold portfolio which consists of approximately 400 blocks/estates.

**Duties**:

- Answering inbound telephone calls and assisting where possible. Alternatively taking detailed messages and assessing urgency - forwarding to PMs if necessary.
- Assisting Property Managers with following up work instructions to contractors ensuring they are completing successfully and is a satisfactory timescale.
- Prepare and distribute correspondence and reports
- Work within a team to manage a group mailbox
- Take payments over the telephone and update VAT schedule for keys/leasehold enquiries.
- Projects - work closely with Leasehold Surveyor on issuing section 20 notices
- Conveyancing - work closely with Conveyancing Secretary following some more in depth training to provide more of an understanding of the whole process.
- Making Senior Management aware where complaints may have been raised or issues have not been dealt with in a timely manner.
- Ongoing assistance in management of company’s GDPR requirements
- Ensure the team diary appropriately in line with Lone Working policy
- CDM management - ongoing support to Head of Property Management & Property Director with CDM project
- Overall control of stock levels for all offices including stationery, keys, fobs, permits etc.
- Assistance on preparation, presentation and distribution of Service Charge budgets
- Arrangement of AGMs including booking venues, etc. Preparation and distribution of minutes post AGM
- Occasional meet / greet of visitors to the office
- Other tasks as requested by Senior Managers

**Skills**:

- Strong office administration skills
- Excellent phone etiquette and customer service skills
- Proficient in data entry and record keeping
- Excellent time management and organisational skills
- Proven property industry experience
- Experience with property management software, such as Resident/Acquaint is preferred but not required

Salary is dependent on experience

**Job Types**: Full-time, Permanent

**Salary**: From £25,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday
- No weekends

**Experience**:

- Property Industry: 2 years (preferred)
- Customer service: 2 years (preferred)

Work Location: In person

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