Customer Service Administrator

7 days ago

Motherwell, United Kingdom Pertemps Glasgow Perms Full time

Our client, who is based within the public sector, has an urgent requirement for a Customer Service Administrator. This role will be based in Eurocentral Lanarkshire. The pay rate will be £11.55 plus shift allowance of 19%, £13.74.
This role is Monday to Friday working, with a shift rotation as follows:
1 week working 08:00-16:00
1 week working 14:00-22:00
A basic disclosure Scotland certificate dated within last 12 months is required for this role.
**Job Role**:

- Ensure the accurate and complete recording of information for all customer calls.
- To pass enquiries / complaints made to the Contact Centre to the appropriate person / team for action, quickly and efficiently and in accordance with procedure.
- To undertake basic regulatory support tasks
- To ensure all calls are recorded accurately and are processed in line with current procedures.
- To assist in the management of databases and other records by recording, inputting, and maintaining specific information relating to the duties of the Contact Centre
- To liaise with both external and internal contacts as appropriate in relation to the nature and type of enquiries received.
- Data Entry tasks

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