Customer Service Administrator
7 days ago
DescriptionAs Customer Service Administrator you will serve as the primary customer contact and ensure all customer needs and expectations are will respond to inbound customer calls and emails regarding orders returns and any related issues:problems order changes shipping and resolution times etc. You will also be assisting other customer service associates with administrative duties.In addition you will be requiredto communicate with other departments such as Technical Support Logistics Manufacturing Regional Sales Managers and Product Managers to resolve customer issues.JOB DUTIES:Managing the relationship with Customers on a day-to-day basis in an appropriate & professional manner.Provide and process information and feedback in response to orders inquiries concerns and requests about deliveries services and returns.Interface with supply locations and distribution centres and retain supply and delivery updates to provide feedback to customers. Contact will be via telephone and email.Respond promptly to customer inquiries and requests primarily via e-mail/SFDC Service Cloud cases and phone.Take ownership to ensure customers always receive a high level of service.Receive validate and book orders in line with customer agreements.Handle investigate and resolve any customer complaints regarding failures within the order fulfilment process.Ensure adherence to all Customer Care and Returns related processes.To execute the day-to-day administration of the Customer Returns process and associated customer credits.Direct requests and unresolved issues to internal departments/stakeholders and follow up until resolved.Follow up customer orders with internal functions on time and update customers regularly and proactively.Follow up on customer interaction providing timely and meaningful feedback.Support other administrative roles when required/requested.Support projects and process improvements to increase customer experience and productivity.Assess supply shortages of customer orders and feedback/escalate to Factory Planner.Participate in regular meetings with suppliers on item flows (Past Due review escalations exceptional demand order outlook etc.) and determine actions to correctively solve any issues. Partner with appropriate team members to execute the recommendations.Plan and execute express shipments.YOU MUST HAVE:Previous experience in a customer service role or experience working in an office-based environmentAbility to work comfortably in a fast-paced environmentWE VALUE:Knowledge of ExcelExcellent customer service skillsPrevious experience working with Salesforce and / or SAP (this is not essential)WHATS IN IT FOR YOU:Hybrid working with Mondays and Fridays worked from homeA warm friendly and collaborative team environmentExcellent training & coaching to help you excel in your roleGenuine opportunities for progressionOpportunity to work for a forward-thinking global brandLife InsuranceCompany Pension#LI-AM3#LI-HYBRIDRequired Experience:Unclear Seniority Key Skills Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking Employment Type : Full-Time Experience: years Vacancy: 1
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Customer Service Administrator
7 days ago
Motherwell, United Kingdom Resideo Full timeAs Customer Service Administrator, you will serve as the primary customer contact and ensure all customer needs and expectations are met. You will respond to inbound customer calls and emails regarding orders, returns and any related issues: problems, order changes, shipping, and resolution times etc. You will also be assisting other customer service...
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Customer Service Administrator
7 days ago
Motherwell, North Lanarkshire, United Kingdom Resideo Full time £20,000 - £40,000 per yearDescriptionAs Customer Service Administrator, you will serve as the primary customer contact and ensure all customer needs and expectations are met. You will respond to inbound customer calls and emails regarding orders, returns and any related issues: problems, order changes, shipping, and resolution times etc. You will also be assisting other customer...
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Customer Service Administrator
1 week ago
Motherwell, North Lanarkshire, United Kingdom Resideo Full time £25,000 - £40,000 per yearAs Customer Service Administrator, you will serve as the primary customer contact and ensure all customer needs and expectations are met. You will respond to inbound customer calls and emails regarding orders, returns and any related issues: problems, order changes, shipping, and resolution times etc. You will also be assisting other customer service...
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Customer Service Administrator
4 days ago
Motherwell, United Kingdom Resideo Full timeJob DescriptionAs Customer Service Administrator, you will serve as the primary customer contact and ensure all customer needs and expectations are met. You will respond to inbound customer calls and emails regarding orders, returns and any related issues: problems, order changes, shipping, and resolution times etc. You will also be assisting other customer...
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Customer Service Administrator
4 days ago
Motherwell, United Kingdom Resideo Full timeJob DescriptionAs Customer Service Administrator, you will serve as the primary customer contact and ensure all customer needs and expectations are met. You will respond to inbound customer calls and emails regarding orders, returns and any related issues: problems, order changes, shipping, and resolution times etc. You will also be assisting other customer...
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Customer Service Administrator
5 days ago
Motherwell, United Kingdom Resideo Full timeJob DescriptionAs Customer Service Administrator, you will serve as the primary customer contact and ensure all customer needs and expectations are met. You will respond to inbound customer calls and emails regarding orders, returns and any related issues: problems, order changes, shipping, and resolution times etc. You will also be assisting other customer...
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Customer Service Administrator
1 week ago
Motherwell, North Lanarkshire, United Kingdom Resideo Full time £25,000 - £35,000 per yearAs Customer Service Administrator, you will serve as the primary customer contact and ensure all customer needs and expectations are met. You will respond to inbound customer calls and emails regarding orders, returns and any related issues: problems, order changes, shipping, and resolution times etc. You will also be assisting other customer service...
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Customer Service/sales Administrator
3 days ago
Motherwell, United Kingdom Office Angels Full timeThe role - Sales Administrator Location - Eurocentral, North Lanarkshire (on-site parking) Salary - £22-25K depending on experience Hours - 8.30-17.00 (with an earlier finish on Friday) Office Angels Glasgow have an exciting opportunity for an experienced Administrator to join a successful Construction Design/FM Company based within Eurocentral business...
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Customer Service Administrator
7 days ago
Motherwell, United Kingdom Pertemps Glasgow Perms Full timeOur client, who is based within the public sector, has an urgent requirement for a Customer Service Administrator. This role will be based in Eurocentral Lanarkshire. The pay rate will be £11.55 plus shift allowance of 19%, £13.74. This role is Monday to Friday working, with a shift rotation as follows: 1 week working 08:00-16:00 1 week working...
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Customer Service/sales Administrator
2 weeks ago
Motherwell, United Kingdom Office Angels Full timeThe role - Customer Service/Sales Administrator Location - Eurocentral, North Lanarkshire Salary - £20-22K depending on experience Hours - 8.30-17.00 Office Angels Stirling have an exciting opportunity for an experienced Customer Service/Sales Administrator to join a successful Construction Design/FM company based at Eurocentral. Hours of work: - Monday to...
