Experienced Relocation Consultant

**Purpose of Role**

**File Management**
- To manage assignee files and ensure complete satisfaction from assignee and family and client by exceeding their service expectations.
- To take detailed client briefs/needs analysis.
- To learn and administer client’s policies.
- To develop relationship with clients, assignees, and their families.
- To ensure that information requested by assignee is provided on a timely basis. To return calls or respond to requests for information within 24 hours.
- To source Short Term Accommodation in line with the clients’ policy and assignees requirements keeping within budget.
- To brief and liaise with the Home Search Consultants, letting agents and supervise the preparation of property viewings, inventories, check-ins, drawing up tenancy and renewal agreements, and departures arrangements.
- To liaise with the Education specialists as needed, confirming clients' authorisation for school search programme, keeping the stakeholders updated on progress.
- To co-ordinate the setup of utilities.
- To highlight to the manager any cost overruns and act accordingly.
- To ensure any suitable issues are promptly escalated where appropriate to ensure corrective action can be taken.
- To liaise with moving services and furniture rental companies where applicable.
- To look for opportunities to cross sell
- Attends and actively participates in all team and/or meetings and training sessions as deemed appropriate.
- Accepts additional job assignments and participates in project work as requested.

**Client Liaison**
- To keep client closely informed of progress of programme.
- To ensure complete satisfaction from our clients.
- To update all client documentation upon receipt of new information.
- To keep the in-house system updated with key information pertaining to the assignees relocation and ensure all notes screens are completed for the client to view.

**Team**
- To work effectively by providing support, where required, to all members of the Organisation.
- Develops and maintains a positive and professional working relationship with all members of the team and service partners.
- To advise the respective Relocation Manager/Director of suggestions (process improvement, costs savings).
- To assist team members on management of assignee files and provide day-to-day holiday and team support.
- To update documentation or reports when requested by team members/management.
- Adheres to all company policies and procedures as outlined in the employee manual and Policy & Procedures manual.

**Skills**:

- Excellent verbal and numerical reasoning.
- Meticulous and high level of attention to detail.
- Ability to multitask and organise to workflow to meet deadlines and prioritise work.
- Computer proficient, capable, and comfortable in learning customised software.
- Can do attitude - positive and personable.
- Resilient under stress.
- Passionate about providing outstanding customer service.
- Ability to adapt to change.
- Honest and ethical approach to business.
- An ability to prioritise tasks and work on own initiative.
- 12 months experience of working in a pressurised team environment ideally in a customer-focussed setting.
- Has gained personal insights through work or interests in the challenges of being in a foreign culture (e.g. through personal travel, living/working abroad/studying abroad or away from home).
- Minimum of C pass or equivalent in English Language and Mathematics at 'O’ level/GCSE.
- Technical competence in a European Language would be useful but not essential.

What's in it for you?
- Competitive salary and clear scope for progression
- £30-40K if you have relocation experience