Relocation Account Manager

2 weeks ago

Uxbridge, United Kingdom Alchemy Global Talent Solutions Full time

Alchemy is partnering exclusively with a Global Relocation provider in their search for an Account Manager to join their team.
This role offers an excellent opportunity for long-term career growth within a leading Relocation Management company.
**Key responsibilities include**:

- Foster and develop relationships with key client accounts
- Identify opportunities to upsell and cross-selling additional services such as relocation, destination services, moving, immigration, global mobility etc.
- Lead and manage client reviews and reporting
- Act as Relocation SME for clients
- Conduct regular service delivery calls to ensure satisfaction
- Support the preparation of bids and tenders
- Liaise with internal departments to ensure quality, consistency and continuous improvement of service Maintain an excellent understanding of market competition to ensure services as competitive
- Proactively develop client base through understanding client relocation requirements and objectives
- Support decision-making processes in relation to sales, tender management, service delivery, resource management, marketing, finance and systems
- Maintain an excellent understanding of client relocation needs and expectations
- Partner with the Relocation department to ensure client satisfaction and quality service delivery
- Develop improvements in processes and procedures
- Monitor service provision through management reporting systems and liaison with the Quality department
- Assist client escalations as required

**Skills and experience required**:

- Previous experience working as a Senior Relocation Consultant or Client Account Manager
- Sound knowledge of the relocation and/or global mobility sector
- Strong client-facing experience working with Corporate accounts
- Excellent relationship management and account development experience
- Proven ability to generate profit through new and existing business relationships
- Strong commercial and financial acumen
- Ability to increase revenue through excellent service delivery
- Understanding of corporate procurement processes
- Excellent communication skills
- An innovative approach to work with motivation and enthusiasm
- Strong IT skills in Microsoft Outlook, Word, Excel and PowerPoint

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