Sales Administrator

**Post**:Sales Administrator

**Location**: Carlisle (CA3)

**Salary**:£19,000 - £21,000

**Hours**:37 Hours

**Working Pattern**:Monday - Friday

**Purpose of the role**:
To provide effective administrative support to the Sales Manager and wider sales team, being widely involved in a range of sales team functions and projects. Provide customer service support to the customer base; building relationships with customers (and colleagues) to achieve goals; delivering a great customer experience whilst balancing and supporting the administrative needs of the business.

**Main role responsibilities**:
**Sales and Administration**
- Be responsible for the sales administration, working in conjunction with the Sales Coordinators
- Support with the quotations process, ensuring that quotations are priced and issued in a timely manner, meeting (and managing) customer expectations
- To accurately record and input data into relevant IT systems, ensuring compliance with any relevant legislation
- Provide excellent customer service, account management and reports, to a range of key customer accounts as the designated contact
- Assist customers with their enquiries, solving and taking ownership of any issues or problems as they arise
- Support with customer follow-ups, to improve conversion rates
- Support with the coordination of tender packs and pricing proposals
- Ensure compliance with SIC, EWC, WPDFs and all material off-takers is maintained and administered efficiently and effectively
- Support the CWR and CWM (not HWRC) off-takers and update the database accordingly
- Assist the Sales Manager, Sales Coordinators and Area Sales team with activities and projects that are aimed at maximising customer loyalty and retention
- Attend customer meetings where appropriate
- Produce reports on a weekly/ monthly basis as required
- Assist with marketing activities and projects as and when required, including the monitoring of Social Media accounts

**Qualifications & Experience**:
Essential: Experience in a sales or business administration-type role

Experience in a customer-service environment

General understanding of GDPR legislation

Desirable: Customer Service or Business Administration qualification

Experience in a customer service type role

Knowledge of the Waste Management industry

**Benefits**
- 5% Employer & 5% Employee pension contribution
- 25 days holiday plus bank holidays
- Opportunity to buy/sell up to 5 days holiday
- Cycle to Work Scheme
- Industry recognised training and personal development
- Employee Assistance Programme

**These are the values that drive us**:
As a TEAM

We take PRIDE in the work we do

We CARE about our Colleagues, Customers, Communities and our Environment

We love to learn and IMPROVE, and

We are always SAFE

**The top 5 things about you that are most important**:

- **Enthusiastic**, **reliable** and enjoy working hard to **deliver high standards** for customers and colleagues, you are a **great communicator**
- **Attention to detail** is important to you, your approach to work is **organised **and **methodical (yet flexible)**
- Passionate about **delivering a great customer experience** whilst supporting administrative needs of the business
- You **take pride in your work** and like a job done well, and are able to **meet tight deadlines **whilst maintaining **high standards of accuracy**
- Enjoy working with (and are comfortable with) **IT and systems**

**HOW TO APPLY**

**Salary**: £19,000.00-£21,000.00 per year

**Benefits**:

- Additional leave
- Free parking
- Sick pay
- Wellness programme

Schedule:

- Monday to Friday

Work Location: One location