IT Service Desk Operator

1 day ago

Thame, United Kingdom UniCarriers Full time

UniCarriers have an exciting opportunity for an **IT Service Desk Operator** to join our team based in Thame, Oxfordshire. This full time, permanent position will provide first line support to staff with all IT-related queries. You will be working8.30am - 5pm, Monday to Friday with the option of working from home 2 days a week if desired.

UniCarriers is a brand of Mitsubishi Logisnext, the world’s fourth-largest industrial truck manufacturer, supplying a complete range of electric, gas and diesel operated forklift trucks to our customers.

**Responsibilities**

As our **IT Service Desk Operator**, you will focus on providing top class customer service. Your day-to-day tasks will include:

- Obtain all key information relating to the request to enable effective investigation; ensuring this is accurately logged into the ticketing system
- Resolving support requests where possible as first line support.
- Liaising with other members of the Service desk and escalating to 2nd line support to resolve requests.
- Monitor, respond, assign & escalate requests based on complexity, urgency and impact, in accordance with agreed SLA's.

**Skills and Experience **

In order to be consider for the position of **IT Service Desk Operator** you must have a **minimum of 18 months experience** in an IT helpdesk or service desk environment. Other skills and experience we will be looking for include:

- Experience of providing high quality 1st line support in an enterprise environment
- Experience of working with and providing support for Microsoft Windows 10, O365, AD account management
- A working knowledge of enterprise level networks IP, subnets, DNS, DHCP to a level to enable effect client troubleshooting

You will also have strong self-organisational skills, with the ability to manage several requests simultaneously, prioritising your workload effectively. You will be confident in challenging situations and work well under pressure. Excellent communicationskills are key, and you must have excellent verbal and written English.

**Desirable**
- Office 365/Azure experience in an enterprise environment
- Experience of SaaS in an enterprise environment
- Experience of working in a virtual service desk environment, multi-site, multi country
- ITIL foundation or equivalent
- Knowledge of iOS, Android mobiles
- Dutch, French, German, Spanish, Swedish, Finnish:
**Benefits**

In return we are offering you the opportunity to start a career in a well-established, growing business where we’re our people are our greatest asset and not just a number

Other benefits include:

- Company profit related bonus scheme
- 25 days holiday + bank holidays, increasing to 30 days with length of service
- Flexibility to sell back/buy additional holiday days
- Contributory pension scheme
- Private health scheme
- Income protection
- Life cover
- Subsidised gym membership
- In-depth training with long term opportunities for personal growth and development

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