Operations Executive

Here at **Field Sales Solutions,** we have an exciting opportunity for you to join us as an **Operations Executive**
In return we can offer you a competitive salary of **£**21,000** **annum plus benefits.**

We are a leading field marketing company. We represent the fastest growing confectionery company in the UK.

As our** Operations Executive** you will deliver improved operational services to deliver a high-quality service to internal and external clients within agreed standards and procedures.

**What you will be doing as our Operations Executive?**
- Development of the account processes and systems to ensure they are appropriate and capable of meeting all client objectives.
- Work to identify and implement new and improved procedures and services in a continual review of head office support to provide increased service satisfaction levels to the client.
- To oversee the provision of accurate, relevant and timely call file and cycle change management to ensure that the post call management Information is appropriate to the client and operational requirements.
- Provide effective communication routes between departments, field, client and operations to ensure efficient sharing & use of information.
- Work to implement the plans put in place to meet all agreed service standards & deadlines. Communicating changes to ensure that a high standard quality service is always achieved.
- Develop dashboards and be able to manipulate data and provide reporting for Team and Account manager, on a day to day basis.
- Working with peers to promote sharing of best working methods across the business and to ensure that all direct reports are kept fully informed of news and developments.
- To ensure the team delivers a high-quality service to Clients and Client Service on a day to day basis.
- To review current working practices / procedures and systems to recommend cost effective improvements.

**What are we looking for in our Operations Executive?**
- Knowledge of database and reporting systems helpful.
- Experienced multi-tasker.
- 1-year experience in Field marketing or related business preferred.
- Ability to problem solve.
- Excellent interpersonal skills together with a strong customer focused approach.
- Willing to learn new skills and to adapt to new and changing technologies and environments.
- Show flexibility and adaptability when working on internal or client related projects often with short deadlines.
- Well organised - ability to work individually and as part of a team sometimes under pressure.
- Ability to create and make presentations with confidence to field management teams and internal management teams.

**The tasty bit**

As well as an engaging and varied day job, this **Operations Executive** role also offers a variety of delicious benefits including:

- In-house academy, offering best in class training and support to help you reach your potential
- Opportunities for career development via our Future Leaders Program
- Incentive program
- Holiday accrual with length of service
- Performance related bonus

You must be eligible to work in the UK and have a full clean driving licence.

Field Sales Solutions is an equal opportunities employer.

**Live our company values**:

- **Partnership - **We are transparent, open, and work together with our clients and colleagues to achieve common goals.
- **Return - **We drive and evaluate all activity by identifying and delivering a positive ROI.
- **Ownership - **We understand our role and have a sense of purpose and accountability in everything we do.
- **Upstanding - **We are honest, reliable, and ethical in all we do, showing professionalism and integrity always.
- **Determined - **we know that success requires perseverance, and we are driven to achieve.

**We are PROUD to be Field Sales Solutions.