IT Support Lead

1 day ago


Thame, United Kingdom Forman IT Full time

Our client, a leading UK hotel chain are activley seeking a EUC IT Support Lead to join the team in Thame, Oxfordshire.

This role only requires you to be onsite 3 days per week.

**Responsibilities**:

- Leading the EUC support team activities on a day to day operational basis, consistently providing a responsive and highly professional support service to customers at all times.
- Overseeing and managing EUC support queues ensuring all tickets are resolved/fulfilled within SLA and that customer satisfaction targets and other KPIs are achieved.
- Working closely with various vendors, driving the resolution of incidents and fulfilment of requests, and participating in regular service reviews.
- Managing and coordinating delivery of EUC recurring tasks, ensuring all scheduled tasks are completed according to the agreed schedule and to the required standard.
- Getting technically 'hands on’ on a regular basis, owning your own ticket queue, resolving incidents, fulfilling requests and executing other engineering activities as required.
- Continuously supporting and developing the wider EUC support team, ensuring appropriate staffing and skill levels are available to deliver support activities in line with defined schedules and service levels, and in accordance with agreed policies, processesand procedures.



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