Customer Service Advisor

2 weeks ago

Burnley, United Kingdom Panaz Ltd Full time

**Role Overview**

We are seeking an approachable, customer-centric Customer Advisor to join our Customer Excellence Team, initially on an ongoing temporary basis, with the potential for a permanent role as the department grows in the coming months. This role is ideal for individuals who have strong communication and organisational skills and who thrive in a busy, collaborative environment.

You will be the first point of contact for enquiries, providing support and guidance to customers while efficiently resolving logístical challenges associated with order preparation.

**Key Responsibilities of a Customer Advisor - Customer Service Excellence**- Support customers in navigating product information and making informed decisions.
- Process sales orders.
- Liaise with internal departments to ensure timely and accurate fulfilment of customer needs.
- Provide ad-hoc support to the wider team.

**Essential Customer Advisor Skills and Experience**- Prior experience with customer service and logistics, preferably in a manufacturing or product-based environment.
- Prior experience working within a team.
- Excellent standard of written communication - clear, concise and error-free.
- Organised and detail-oriented.
- Proficient IT skills, particularly with CRM or order management systems.
- Proactive team player; able to proactively problem-solve and communicate across multiple departments.
- Adaptable approach to changing schedules and new challenges.

**Personal Qualities for Customer Advisor Success**- Resilient under pressure and able to maintain professionalism at all times.
- Quick learner.
- Proactive problem-solver.

**Why Join Our Team?**
- Be part of a progressive, inclusive company with a strong reputation in the interiors and têxtiles sector.
- Competitive rate of pay, with the potential to transition to a permanent role.
- Supportive, team-oriented workplace culture dedicated to excellence.
- Beware of scammers and fraudulent job postings - how to tell if this advert is genuine :_
- _
- _All legitimate Panaz vacancies are posted on our careers website and all job board postings link back to this page. If a job opportunity can’t be found on our careers website, please contact our HR Team using the “connect” button, and we will reply. _
- If you suspect fraudulent contact regarding an opportunity with us, please click on the “report this listing” button, and if you have been a victim of recruitment fraud, please get in touch with your local law enforcement authorities. Please note that Panaz cannot be held liable for claims, losses, damages or inconveniences resulting from or in connection with the actions of imposters and or fake/ scam job adverts. _Still, where we can, we will act to report such activities as necessary._

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