Customer Service Advisor

1 week ago

Burnley, United Kingdom Panaz Ltd Full time

**Role Overview**

We are currently seeking a diligent and customer-focused individual to join our Customer Experience Team. As a Customer Advisor, you will play a key role in maintaining a strong relationship with our customers - providing a proactive and seamless experience, supporting the sales process and ensuring every customer interaction reflects our commitment to excellence.

**Responsibilities**
- Maintain a thorough knowledge of our products and services to respond to customer queries.
- Process and manage orders efficiently and accurately per process.
- Collaborate with other departments to ensure smooth operations and to enhance the customer experience.
- Communicate proactively with customers about their order status.
- Keep a brief record of customer interactions to share customer insights and potential with your external sales buddy. Further, support your external sales buddy with key communication points and information.
- To find opportunities around buying patterns, such as following up on sample requests or advising customers on new lines and services (i.e., warm sales leads).

**Essential Customer Service Skills and Qualifications**
- Previous experience in a customer service environment is highly advantageous.
- Ability to operate in an environment where there is a large or complex range of products and services.
- Strong verbal and written communication skills, with the ability to engage and build customer rapport.
- Excellent problem-solving abilities and a proactive approach to ensuring customer satisfaction.
- Ability to manage time efficiently and multitask in a fast-paced environment.
- High levels of attention to detail.
- Proficiency with bespoke software and Microsoft Office Suite.
- Adaptable and open to learning new processes and technologies.

**Attributes for Customer Service Success**
- A commitment to continuous improvement and striving for excellence in customer service delivery.
- Detail-oriented with the ability to input data effectively.
- Resilience in handling challenging interactions and staying focused on delivering quality service.
- Ability to suggest and collaborate on new ideas for service improvements.
- A team-oriented attitude, able to contribute positively to team dynamics and collaboration.

**Why Join Our Customer Service Team?**:

- A rewarding role with opportunities for personal and professional growth within the company.
- Competitive salary and performance-based incentives.
- 25 days holiday + 8 public bank holidays.
- Pension plan with salary sacrifice benefit.
- Electric car scheme.
- Flexible staggered working hours (mainly on-site).
- A supportive work environment which encourages innovation and collaboration.
- Opportunities to participate in training and development programs to expand your skills.
- An inclusive and engaging company culture with regular social events and team-building activities.
- Be part of a growing company proud of customer satisfaction and operational excellence.

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