Customer Service Advisor

2 days ago

Burnley, Lancashire, United Kingdom Bensons for Beds Full time

At Bensons for Beds, we believe everyone deserves a great night's sleep—especially our customers. We're now looking for a friendly, solution-focused Customer Service Advisor on a 6 month temporary contract, ready to make every customer's experience as smooth as freshly laundered sheets.

Wake Up to Your Mission as a Customer Service Advisor

As our new Customer Service Advisor, you'll be answering queries, resolving issues, and leaving every customer with a smile (and hopefully a better night's sleep). You'll act as the reassuring voice on the other end of the line or email inbox and play a vital part in our commitment to delivering outstanding customer service.

What Will Get You Out of Bed Every Morning
  • Handling customer enquiries via phone, email, and online chat with positivity, patience, and efficiency.
  • Resolving customer complaints with confidence and care, always striving for fast, first-time resolution and satisfaction.
  • Updating customer records and logging all communication accurately, ensuring information is always up-to-date.
  • Working collaboratively with teams across our business to find solutions and deliver the best experience possible.
  • Staying alert to customer feedback, trends and issues, suggesting improvements that help us constantly improve our customer service.
What We'd Love to See in Our Next Customer Service Star
  • Previous experience in a customer-facing or contact centre role is a plus—bonus points for retail or e-commerce know-how.
  • Confidence using phone and email software, with strong written and verbal communication skills.
  • Patience, empathy and an unflappable manner when dealing with queries and difficult situations.
  • Good attention to detail when updating records and resolving issues.
  • Problem-solving skills and a team mindset—you support your colleagues like the perfect mattress
  • Ability to work flexibly and manage your workload independently.
Why Bensons for Beds Is Your Dream Company
  • Be part of a caring team that supports each other and makes a difference for every customer.
  • Gain experience in a leading UK retailer where your ideas are valued and development is encouraged.
  • Enjoy staff discounts, access to our wellbeing hub, and the rest you deserve after shifts well done.
  • Compete (nicely) in fun incentives and celebrate team wins together.
  • Pension scheme, life assurance, and access to employee assistance—because your wellbeing is important to us.
Key Details About This Temporary Customer Service Role
  • 6 month fixed-term contract
  • Full-time hours (part-time may be considered—let's talk options)
  • Hybrid and office-based roles available—sleep well knowing flexibility is built in
  • Comprehensive training so you can rise and shine from day one
Ready to Help Our Customers Sleep Better?

If you're devoted to friendly service, driven to find solutions, and daring enough to take on any challenge that comes your way, we want to hear from you. Apply today and turn great customer service into your softest skill yet

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