Customer Service Advisor

3 days ago

Burnley, United Kingdom Tailor Made Commercial Ltd Full time

**Role: Customer Service Advisor**

**Salary: £10 per hour plus quarterly bonus**

**Location: Burnley**

**Hybrid working**

**40 hours per week - Initial working hours 08.30-17.00, Monday
- Friday. With views to change in the future to add a Saturday shift and later hours during the weekdays. this will be implemented on a rota basis and published in advance.**

Tailor Made Sourcing Ltd are proud to be recruiting for a leading online retail company based in Burnley. Our client is seeking dynamic individuals to work within their well-established Customer Service Department on a full-time, permanent basis.

**Roles and responsibilities;**
- To deliver an exceptional post sales customer experience
- Proactively anticipating and resolving any issues including communicating with suppliers, providing timely updates and resolutions and managing orders
- Awaiting stock and ensuring the customer is kept informed of stock and updating them of their orders regularly
- Processing all complaints, claims and return requests promptly in line with company policies and procedures
- Resolving customer complaints through to resolution to ensure customer satisfaction
- Provide a polite and professional response to online reviews, acknowledging the concerns raised and confirming a resolution
- Flexibility of work, undertaking any other duties when required to do so
- Efficiently liaising with other departments within the business to assist customers with any queries they may have.
- Have previously worked within Customer Service/Contact Centre, although this is not essential.
- Be an all-round excellent communicator, both verbal and written
- IT literate, good knowledge of Microsoft packages
- Proactive, organised and efficient
- Be hardworking, dedicated and eager to succeed

**By submitting your CV to Tailor Made Sourcing Ltd you are consenting to Tailor Made Sourcing Ltd providing you with recruitment services as an agency defined under the Employment Agencies Act 1973 and authorising Tailor Made Sourcing Ltd to workseek on your behalf. You are consenting to your CV being forwarded to clients via electronic mail. You are also giving your consent to your personal data being included on a computerised database and its use in order to secure employment.

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