Medical Secretary Team Lead

Job Description Medical Secretary Team Lead Location: New Hall Hospital, Salisbury Hours: 37.5 hours per week, Permanent **Salary**: Depending on experience + Benefits Summary: New Hall Hospital is one of Wiltshire's leading private hospitals with an excellent reputation for delivering high quality healthcare treatments and services. Situated in 14 acres of quiet, landscaped parkland two miles south of Salisbury, the Georgian Manor House was opened as a hospital in 1980 and currently has 43 patient beds. The role: We are looking for a Medical Secretary Team Lead to take responsibility for overseeing the day-to-day function of the hospital’s Medical Secretary Team, who will be a key member of the Heads of Department Team. Our teams provide extraordinary standards of care and practice in a multi-speciality environment. What you’ll bring with you - A willingness to work positively with a team to achieve team goals and excellence in service delivery - Experience of managing or supervising busy teams, whilst remaining customer focused working with departmental budgets - Effective communication skills, with proven ability to work effectively in a team environment and independently as required - Be an influential role model for exemplary customer service - Sound written and verbal communication skills - Planning and organisational skills - Excellent IT skills - High degree of attention to detail - An ability to promote and encourage the professional development of teams - A creative and innovative leadership style in line with Ramsay vision, values and principles - Excellent word processing/audio skills - RSA II (or equivalent) or above - AMSPAR qualification preferred but not essential - You will be required to: - Maintain typing KPI’s within the team. - Liaise regularly with internal and external customers - Ensure staff skill and competence levels are appropriate for operational needs - Actively recognise and reward desirable behaviours/excellent performance to build and maintain a sustainable positive culture - Ensure rostering practices, where required, are appropriate across all shifts in relation to skill set and visible requirement to ensure the appropriate level of service can be delivered. - Ensure that all staff within the department attend and complete their annual mandatory training and competencies. - Ensure all PDRs are completed. - 100% of consumer complaints are managed in accordance with Ramsay Health Care Policy and process for complaints management. **Benefits**: - Attractive rates of pay dependent upon skills and qualifications - Contributory pension scheme - 25 days’ annual leave plus 8 day’s Bank Holiday - Private Healthcare and Life Assurance - Free onsite parking and a subsidised staff restaurant - Access to our employee Ramsay Discount Programme and Blue Light Card - Wellbeing centre and access to 24/7 employee assistance line - Access to the Ramsay Academy - We invest in our people by creating real development opportunities and career pathways supported by structured learning curriculums About Us: Ramsay Health Care UK is a well-established global hospital group with over 50 years’ experience. We are a global provider operating in 11 countries with 77,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS. We love people with a positive, “can do” attitude who want to make a difference in their work. "Our employees are Ramsay." The skills and commitment of our employees forms the basis for our success. We know our people are our greatest asset, our business is growing and we would like you to join us. “The Ramsay Way” culture recognises that people - staff and doctors - are Ramsay Health Care’s most important asset and this has been key to our ongoing success. We are proud of our ‘Speak Up for Safety’ programme and ensure that the patient is at the heart of everything we do. Join us and have more ‘Time to Care’. We care. It’s more than what we do, it’s who we are. Everything we do is about striving to deliver the best care. And it's a belief that's as true today as it was when we welcomed our first patients in 1964. “The Ramsay Way” culture recognises that people - staff and doctors - are Ramsay Health Care’s most important asset and this has been key to our ongoing success. We encourage all Ramsay employees to participate in public health vaccination programmes including flu and Covid 19.