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Helpdesk and Customer Service Administrator

2 weeks ago

Maidenhead, United Kingdom Uxbridge Employment Agency Full time

Customer Service/Helpdesk Administrator opportunity for career driven individual with customer service experience.

Are you looking to start a career rather than just start a job? Then please read on

Our client are a leading international technology firm and they are looking to recruit a permanent team member to join their Helpdesk team. **You do not need to have any technology knowledge to be able to do well within this role** which means this is suitable for anyone who has previous customer service experience within retail, hospitality and other industries.

Key duties include:

- Responding to customer request
- Managing incidents by logging, updating and closing
- Ascertain whether equipment/solutions is under a support contract and advise customer accordingly
- Liaising with suppliers, couriers, engineers, logistics and technical support consultants
- Produce reports when requires
- Return of equipment to repair centres

Key skills required:

- Well-organised with methodical approach to administration
- Previous experience within a customer service related role - can be retail, reception, hospitality etc
- Good attention to detail
- Good communication skills
- Familiar with Word, Excel and Outlook

Some of the benefits include: as above, career progression, free on-site gym 25 days holiday + bank holidays, private health care, pension, cycle to work scheme, income protection, life assurance.

For the purpose of the Conduct Regulations please be advised that when advertising permanent vacancies we are acting as an Employment Agency and when advertising temporary/contract vacancies we are acting as an Employment Business.

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