Customer Success Manager

2 weeks ago


Birmingham, United Kingdom ASC Connections Ltd Full time

A fast growing, innovative software company is seeking highly professional Customer Success Managers for a Hybrid role. You will be an integral part of the Customer Success Team, responsible for building and developing long-term partnerships with your clientbase.

Benefits include:

- Salary range of £30k - £45k depending on experience
- Hybrid working
- Annual bonus
- Car allowance for Senior Success Managers
- 25 days leave + Bank Hols

You will be responsible for;
- Establishing yourself as a trusted advisor, working to develop and maintain a success plan
- Ensuring any issues or concerns are handled and implementing solutions quickly and efficiently
- Proactively monitoring and driving the features and functionality of the software
- Build and develop strong relationships with your client base
- Working to drive client retention
- Experience in a Customer Success role or software/technology Customer Service
- Passion for customer service
- Knowledge of business processes within either HR, ERP, Health & Social Care or Hospitality
- Experience delivering services such as configuration, training and health checks
- Prior experience of escalation management
- Excellent decision making and problem solving skills

Offering a very competitive salary range you will be working Monday - Friday 37.5 hours a week, 9am - 5:30pm with some flexibility.

Ideally locally based or easily commutable to the Loughborough area, you will be required to be available to be based in the office up to a maximum of 2 days a week.
- ASC Connections Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. We are committed to equal opportunity and diversity. _


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