Customer Success Manager

21 hours ago

Birmingham, Birmingham, United Kingdom Love Recruitment Ltd Full time £32,000 - £50,000 per year

Client Success Manager - Active Insight

Remote (UK) - Ideal Location West Midlands

c£32,000 + Bonus

We are looking for a Client Success Manager who's passionate about helping people and businesses thrive.

At our core, we believe in unlocking more value, every day. Our CX platforms empower our partners with insights that drive action, but it's our people who make the real difference. If you love building relationships, finding solutions, and turning clients into raving fans — you'll fit right in.

What You'll Do

As our next Client Success Manager, you'll:

  • Lead the onboarding and success journey for a diverse client base across the health, fitness, and wellness industry.
  • Build strong, genuine relationships — becoming your clients' go-to partner and biggest cheerleader.
  • Turn insights and data into meaningful recommendations that help clients grow.
  • Anticipate client needs and identify opportunities before they ask.
  • Partner with product, sales, and support to represent client feedback and shape future improvements.
  • Measure success using key metrics (usage, onboarding time to value, NPS, renewals).
  • Celebrate client wins — because success deserves recognition.

What You'll Bring

  • A natural passion for customer success and creating great experiences.
  • Strong communication and project management skills.
  • Confidence using CRM/CSM tools (e.g. Salesforce, Asana).
  • A love for data storytelling — turning insights into action.
  • Curiosity, empathy, and attention to detail.
  • Experience in a SaaS or subscription-based environment (bonus points).

Why You'll Love It Here

You'll join a collaborative, people-first team where your ideas matter. We celebrate wins, share challenges, and always go the extra mile for our partners.

You'll also have the opportunity to lead and support our
Client Success Officer
, developing their skills and helping shape how we deliver success at scale.

Your recruiter for this role is Helen Horton
,
Account Director at Love Recruitment group, and can be contacted simply by applying for the role below. Helen and Love Recruitment specialise in recruitment for the whole fitness and leisure sector and work on a number of jobs in the fitness and leisure industry. If keen to be considered please 'Apply Now'.

  • Customer Success Manager

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Syncron Full time £40,000 - £80,000 per year

    Syncron is a leading SaaS company with over 20 years of experience, specializing in aftermarket solutions. Our Service Lifecycle Management Platform offers domain-fit solutions for:Supply Chain optimization,Pricing strategy,Service Fulfillment (e.g. warranty management, field service management, service parts management, knowledge management).Our company...

  • Customer Success Manager

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Flooid Full time £40,000 - £80,000 per year

    As Customer Success Manager at Flooid, you will be part of an instrumental team, ensuring our customers roll out, adopt and realise value from our software.You will act as a strategic and trusted partner to our customers, guiding them through onboarding, software rollout and issue resolutions to drive retention and satisfaction. By proactively identifying...

  • Customer Success Manager

    2 weeks ago

    Birmingham, Birmingham, United Kingdom 571bf84e-5a37-42e2-a7c6-b62edb04a770 Full time £30,000 - £50,000 per year

    At LiveBuzz, we're passionate about delivering innovative solutions that transform the event experience. Our event app is at the forefront of this mission, designed to empower event organisers and elevate attendee engagement. We're on the hunt for a proactive and dedicated Customer Success Manager to ensure our clients derive maximum value from this exciting...

  • Customer Success Manager

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Solar Careers UK Full time £45,000 - £60,000 per year

    With the UK government's ambitious goal of delivering 60GW of solar power by 2030, Solar Careers UK are on a mission to help recruit, train, and place over 43,000 new professionals into rewarding careers within the solar and battery storage industry.Solar Careers UK is a division of Solar Energy UK, the trade association representing over 425 solar...

  • Customer Success Manager

    7 days ago

    Birmingham, Birmingham, United Kingdom Reckee Full time £35,000 - £43,000 per year

    What you will do:You will lead customer onboarding by educating clients on the datasets, access methods, data structures, and best practice usage, supported by clear guides and repeatable processes.You will serve as the primary point of contact for all data-related enquiries, running regular check ins and ensuring customers gain maximum value from their use...

  • Customer Success Manager

    2 weeks ago

    Birmingham, Birmingham, United Kingdom MICHELIN Connected Fleet Full time £40,000 - £60,000 per year

    Role:Customer Success ManagerLocation:MidlandsContract:PermanentAs MICHELIN Connected Fleet, a division of the Michelin Group, leader in sustainable mobility for 130 years, we specialise in connected fleet management services and solutions. We are a market leader with over 30 years expertise in a high-growth, competitive mobility technology industry. Today...

  • Customer Success Manager

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Kainos Full time £40,000 - £80,000 per year

    Join Kainos and Shape the FutureAt Kainos, we're problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we're transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together.We believe in apeople-first culture, where your...

  • Customer Success Manager – Education

    5 days ago

    Birmingham, Birmingham, United Kingdom Autodesk Full time £40,000 - £80,000 per year

    Job Requisition ID # 25WD92542Position OverviewAutodesk Education Experiences (AEX) empowers the next generation of innovators by providing access to Autodesk tools, learning programs, and certifications. We are seeking a Customer Success Manager (CSM) to focus on Mid-Market educational accounts (e.g. universities and technical colleges) while also...

  • Head of Customer Success

    2 weeks ago

    Birmingham, Birmingham, United Kingdom SF Technology Solutions Full time £70,000 - £80,000 per year

    Head of Customer Success with extensive experience managing support staff in high growth tech businesses and previous sales experience is sought by a high growth, scale up based in Birmingham city centreUtilising the latest in AI and automation technology this company are using pioneering research to position their commercial ventures as a market leading...

  • Sr. Customer Success Manager

    2 weeks ago

    Birmingham, Birmingham, United Kingdom QAD Full time £40,000 - £80,000 per year

    Organization OverviewCompany DescriptionQAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain.We are a virtual first company and your primary work experience will be virtual / working from your...