Customer Success Manager

6 days ago

Birmingham, United Kingdom BMS Performance Full time

Home Live Jobs Commercial Sales Jobs Customer Success Manager Full-time, permanent position with a leading UK cash infrastructure provider * Remote-based role with nationwide client interaction * Opportunity to build relationships with key Financial Institution partners * Inclusive, supportive, and collaborative working culture * Competitive salary of £27,000Customer Success ManagerThe Role: An exciting opportunity has arisen for a Customer Success Manager within the Commercial Department of a UK-based company specialising in the supply, installation, and servicing of ATMs and cash-management solutions. As a Customer Success Manager, you'll play a vital role in ensuring that key Financial Institution partners receive exceptional service and consistent operational support.You'll be the first point of contact for day-to-day account management, coordinating with internal teams to maintain smooth delivery and uphold service standards. The position suits someone highly organised, confident in a client-facing capacity, and motivated to identify opportunities for improvement and growth.Responsibilities: * Act as the main contact for Business As Usual (BAU) activities across multiple Financial Institution accounts. * Build and maintain strong client relationships, ensuring queries and requests are managed effectively. * Collaborate with internal departments to maintain service levels and ensure operational efficiency. * Lead or support regular client service reviews and ensure accurate, timely reporting of management information. * Analyse internal data to identify trends, process improvements, and potential revenue opportunities. * Represent the voice of the customer, ensuring client feedback is championed within the organisation.Requirements: To be considered for the Customer Success Manager role, you will need: * Previous experience in a customer-facing or operational role. * Strong communication and interpersonal skills, with a professional and approachable manner. * Excellent organisational and problem-solving abilities. * A proactive and collaborative mindset, capable of managing priorities independently.The Culture: You'll be joining a team that values inclusivity, teamwork, and professional development. This company prides itself on maintaining a supportive environment where individuals can thrive and make a real impact on customer experience.The Package for Customer Success Manager: * £27,000 basic salary * Full-time, permanent position * Remote working arrangement * Supportive, people-focused cultureIf you're ready to step into a pivotal role where you can influence customer satisfaction and operational success, apply now to become the next Customer Success Manager

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