Apprentice Customer Service Advisor

**CUSTOMER SERVICE ADVISOR APPRENTICE.**

We have a fantastic opportunity for a Customer Service Advisor Apprentice to join our team at Stephen James BMW & MINI.

The successful applicant will have the opportunity to work with one of the world's most prestigious and technologically advanced car manufacturers. There are very few Customer Service Apprenticeships in the motor industry and the BMW programme is regarded as being the leader in delivering the ultimate customer experience.

**YOUR ROLE.**

You will be working in a busy BMW/MINI Service Department. Your role will be focused on dealing with customers, who have high expectations and a varied range of needs and demands. As a result, you need to have exceptional interpersonal skills and be able to build rapport, as well as a desire to provide the highest level of customer service. This combined with excellent organisational and communication skills will enable you to deliver outstanding customer service, representing the high standards and reputation of the BMW/MINI brand.

**The main duties of the role include**:

- Working face-to-face with customers within the Retailer
- Handling calls to the Retailer, including booking and scheduling vehicle services and repairs
- Estimating time and costs associated with vehicle services and repairs
- Handling and responding to customer complaints
- Being involved with interpreting initial customer concerns and liaising with the vehicle technicians
- Liaising with customers and keeping them updated of any additional work that may be required
- Tracking customer vehicles through the workshop during service and repair

All Aftersales Customer Service (Customer Service Advisor) Apprentices attend the BMW Group Academy UK in Berkshire for their off-the-job training. The apprenticeship will have a strong focus on the retail environment and the high customer service expectations of BMW & MINI customers, as well as Service Advisor specific training. The training takes place over a 12 - 15-month period at the work-based learning programme.

**YOUR PROFILE.**

Successful applicants must demonstrate the following:

- An enthusiasm for excellent customer service
- An interest in the automotive industry
- To have good communication and organisational skills
- To be honest and trustworthy with a willingness to learn
- To have a positive attitude and work ethic, with high level of professionalism to represent the BMW/MINI brand.

**REQUIRED QUALIFICATIONS.**
- English
- maths

**PROSPECTS.**
- On successful completion of the apprenticeship, you will be a qualified Service Advisor. You will also gain a Level 2 Customer Service Practitioner and Service Advisor Certification. Following this, there are various opportunities for progression within the Retailer.

**THINGS TO CONSIDER.**

Successful applicants must be prepared to travel to the BMW Group Academy in Berkshire to complete their apprenticeship training. Training is completed in one-week blocks approximately once every two months. All training costs are covered by the BMW Retailer (travel, accommodation and food).

The Apprenticeship National Minimum Wage guide (ANMW): 21yrs and over is £11.44 ph, 18yrs to 20yrs is £8.60ph, Under 18yrs is £6.40ph

**ABOUT US.**

Stephen James Group is an established authorised BMW and MINI franchise, proud to be part of Hedin Mobility Group a larger private organisation leading in world-class automotive retail and aftermarket services.

Our teams, whether in customer facing roles or our workshop, are amazing - we’re passionate about making Stephen James a simple, easy, and enjoyable place to do business, through a team of people that want to create a great experience for the customer.

**RECRUITMENT STAGES.