Trainee Export Operator

**Hours**: Full time, 37.5 hours per week, 9:00 - 17:30 Monday to Friday

Requirement to cover holiday working 08.00 - 16.30 Monday to Friday

**About the position**:
The purpose of the Export Junior Operator
- To learn all aspects of the Export Airfreight Industry, including courier. Multi-Functional

Daily / Weekly admin duties ( Post Flights / Filing )

To learn how to raise new export shipments and providing the customer service required.

Making bookings with Airlines.

Completing Export Customs Entries

Completing Quotes in the PPQ System

Supporting the Supervisor & Team Leader

Working within the Export Department, and being a Team Player.

Supporting BFPO Contract Exports holiday cover ( 0800 / 1630 )

You will be expected to follow strict processes and procedures to ensure that the information provided is complete, accurate and provided by the relevant individual.

**Key Tasks and Responsibilities will include**:

- Adheres fully to the companies Quality Management Systems/Standard Operating Procedures/Company Policies/Procedures (Company Handbooks) at all times.
- Has responsibility for the Health, Safety and Welfare of self and others and to comply at all times with the requirements of the Health & Safety regulations.
- Adheres to the Company Equal Opportunities Policy, behaving in an anti-discriminatory, culturally sensitive manner at all times
- Ensures confidentiality at all times, ensuring full compliance of Data Protection Act
- Ensures the efficient use of energy supplies and the effective management of waste.
- Answers telephones, meets and greets visitors and contractors as per company policies/procedures
- Maintains records in accordance with established policies and procedures and audit guidelines
- Attends and participates in internal meetings as appropriate
- Communicates and cooperates with internal departments as appropriate
- Participates in audits as appropriate
- Contributes to the maintenance of good housekeeping regimes.
- Undertakes continuous professional development (CPD) to maximise knowledge and understanding, ensuring compliance at all times with any relevant legislation.
- Contributes ideas and suggestions to support the continued growth of the company
- Delivers a quality customer/client service
- Identifies potential for new business development (where appropriate)
- Adheres to and fully supports the company’s continuous improvement programme
- Performs miscellaneous job-related duties as assigned
- Be committed to excellent service quality.
- Liaising with overseas branches and internal customers
- Dealing with internal and external customers on a day to day basis.
- Liaise with all new and regular customers on all queries and issues through regular contact by telephone
- Ensure any special requirements or instructions are clearly specified
- Ensuring accurate accruals and cost accuracy.
- Accuracy and timelines of documentation (HAWB/MAWB/DUCR/MUCR) processing meets KPI requirements
- Review all customer booking instructions ensuring these are understood and followed
- Ensure full understanding and strict compliance to customs processes and procedures
- Accurate and timely management of all mandatory milestone data
- Understanding of the airfreight product including Incoterms
- Responding to customer booking and overseas agents requests
- Research and provide competitive quotations to both internal and external customers and follow to ensure good success rate.
- Entering HM Customs entry procedures (NES).
- Raising sales invoices accurately within agreed KPI timescales
- Developing effective relationships and negotiating with carriers and overseas agents
- To carry out tasks set by the Team Leader
- Daily / weekly admin duties / Post flight Filling
- Completing quotes through PPQ quoting system.
- Support BFPO Exports holiday cover
- Comply with all relevant work and safety legislation, standards and organisational procedures and UK security regulations
- To fully understand and be conversant with the standard operating procedures

**About you**:
**Salary is dependent upon qualifications and experience.**

**Our Values**:
As a Global active logistics service provider, Hellmann Worldwide logistics serves solutions for every logístical challenge. In our vision, we year and strive for a better world: A world where humankind takes care of the environment, quality of life is improved, and social equity is reality. We can only realise this world together

At Hellmann Worldwide logistics, we look for people who live;
- Our caring spirit, which makes us stand out from the rest
- Reliability and are accountable in every situation
- Entrepreneurship by knowing the business, industries and the market
- Forward thinking and are bold to bring in new ideas to perspectives

**Right to Work UK**

**We are not looking to engage with any external recruitment agencies.**

**The Company**:
Since its foundation in 1871, Hellmann has developed into one of the largest international lo