Communications and Engagement Officer

**Company Description**:
NEC SWS works with government agencies and hospitals, our software provides the data and insight for better healthcare decisions. We help deliver health screening programmes across the UK and Ireland, support the world’s biggest orthopaedic registry and digitise millions of patient records each year.

NEC Care’s mission, vision and values are to provide a patient centric service that aims to improve the health and wellbeing of the patients we serve by working to achieve excellence in service delivery. It is our view that this ethical consideration for our patients has made our company the success it is today.

By focusing on the needs of the patient we create bespoke solutions to meet the demands of those we serve. We tailor all service provision according to the locality and not to a set specification.

Our service provision is designed to meet and where possible exceed national and local standards and objectives.

**Purpose of the Role**

The post holder will be responsible for communications, promotions, building relationships with local commissioners, GP practices, healthcare professionals, community groups and charities to promote diabetic eye screening within marginalised communities, increase understanding of the importance of screening with service users and wider communities, increase uptake of appointments; particularly for those who frequently do not attend. They will gain feedback from our service users and act on that to ensure voices are heard and appreciated. Feedback and updates will also be shared with colleagues at MDT meetings. This position will be based with the South West London Diabetes Eye Screening Programme with the main office based in New Malden.

**Main Accountabilities**- Improve knowledge of the importance of eye screening in diverse or marginalised communities supporting using promotional activities and campaigns.-
- Be a strong presence on all social media platforms, edit and maintain all pages, seek new pages to like and follow, interact with CCGs, GPs, pharmacies, health pages and community groups.-
- Attend monthly engagement team meetings to share best practice and SOFT reports.-
- Attend quarterly Programme Board meetings to showcase engagement projects.Establish productive links with community health support groups such as Social Prescribers, Healthwatch, Diabetes UK, LMC, GP Forums and diabetic specialist nursing teams.-
- Working alongside the Central Administration Team, monitor clinic booking performance to ensure all clinics are fully utilised and waiting lists are kept to a minimum in higher demand areas.**Job Dimensions**

The Communications & Engagement Officer supports the Communications & Engagement Team Leader to reduce barriers to screening and help reduce health inequalities for our service users. They are responsible for communications, promotions, building relationships with internal and external stakeholders to promote diabetic eye screening within marginalised communities, increase understanding of the importance of screening, and increase uptake of appointments; particularly for those who frequently do not attend.

**Qualifications**:
**Keys Skills and Experience**- Excellent communication skills covering telephone, written and electronic formats.-
- Experience in the use of database software.-
- Excellent IT skills and a working understanding of Microsoft Office software.-
- Ability to work under your own initiative and priorities tasks using problem solving skills.-
- Open to the continued advancement and service improvement to working practices on a local and Organisation level and actively engage with any development opportunities.-
- Confident, professional presentation and public speaking skills.-
- Experience of using social media, running promotional events and generating publicity materials.-
- Able to deal with patients in a calm, sensitive and reassuring way.-
- Experience of working in a professional capacity across multiple organisations and with numerous stakeholders.-
- Able to work under own initiative and priorities tasks daily using problem solving skills.-
- Open to the continued advancement and service improvement opportunities.-
- A full driving licence and own transport to travel where needed within the programme area.**Additional Information**:
Employees of NEC Software Solutions are entitled to the following Company funded benefits:

- Single Private Medical Cover (with the option to select family cover at an additional cost)
- 25 days paid holiday (includes 3 company nominated days) with the option to buy/sell up to 5 days during enrolment period
- 4 x basic salary life assurance cover
- A Group Pension Plan with fantastic employer contributions
- A selection of tax efficient flexible benefits to suit your individual needs
- The role offers a competitive salary