Inbound Call Centre Agent/ Customer Care/ Office Job

5 days ago

Salford, United Kingdom Adp call centres Full time

Callcare247, a call handling service are looking for Customer service advisors/ Call center advisors for their Salford office.

Working hours
- Weekends 8am-7pm and weekday evenings

Training - 2 weeks of training given

As the first point of contact to our business, you’ll be representing us to new and existing customers, so the importance of this role cannot be overstated.

Even if you haven’t worked in a customer contact centre before, we will look to train you and provide you with the key skills you need to succeed.

As a Customer Service advisor for a Global Ecommerce brand, you will be responsible for the service and maintenance of our customers and their ongoing queries and accounts.

Customer Service journey makers work out of our vibrant Manchester office and team working is so important to us, you will feel the buzz and warm welcome as you come through the doors.

You will remain customer-focused, build a good rapport and be professional ensuring our customers receive the top-notch service they deserve. Your role is to make sure no stone is left unturned in our quest to satisfy and retain them. In a nutshell, **your role is-**
- Answering inbound calls from our Customer base
- Using a mixture of web-based and internal systems to accurately record the information
- Offering and delivering top-quality customer service

**About you**

Relationships are what makes you tick and you will stop at nothing to ensure your customers are pampered and supported so they feel special and important. To become an outstanding Customer Service Representative, you will be committed to offering fantastic customer service to our corporate customers.

You will have an excellent telephone manner and will be used to working in a fast-paced environment. Used to taking ownership of all that comes your way, whilst demonstrating complete professionalism and tact comes naturally to you

**Your skills: What you’ll need for a great journey**
- An enthusiastic, flexible and positive attitude towards customer service
- Previous experience in customer service, sales, or retail environment
- Good English skills, enabling you to be a brilliant communicator
- You are willing to work on a shift rota basis, 7 days per week, and be flexible.
- Uncompromising customer focus
- Professional and personable people skills
- Outstanding ownership & problem-solving ability

**Job Types**: Part-time, Permanent
Part-time hours: 16 per week

**Salary**: £10.42-£11.00 per hour

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Every weekend
- Overtime
- Weekend availability
- Weekends only

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Salford: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

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