Customer Service Agent
5 days ago
Brook Street has an opportunity for an established Customer Service Agent to join an excellent organisation on a temporary basis for 4 months.
**Hours**:
**Monday - Friday (9-5)**
**Key Responsibilities**:
- ** Provide Excellent Service**: Deliver exceptional service by addressing customer needs, troubleshooting problems, and ensuring a positive experience with every interaction.
- ** Maintain Records**: Accurately document customer interactions, transactions, and feedback in our CRM system.
- ** Collaborate with Team**: Work closely with other team members to ensure consistent service delivery and support departmental goals.
- ** Handle Administrative Tasks**: Assist with administrative duties related to customer service operations, including processing orders and updating customer records.
**Key Requirements**:
- ** Customer Service Experience**: Previous experience in a customer service or call centre role is preferred.
- ** Strong Communication Skills**: Excellent verbal and written communication skills, with the ability to convey information clearly and empathetically.
- ** Attention to Detail**: Meticulous and accurate in handling customer information and transactions.
- ** Technical Proficiency**: Familiarity with CRM systems and Microsoft Office Suite (Word, Excel, Outlook).
**What We Offer**:
- ** Supportive Environment**:
- **Potential for further employment**
**How to Apply**:
-
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