Collection Agent

20 hours ago

Salford, United Kingdom JLA Full time

**Job title**

**Collections Agent / Call Centre Agent**

**Salford based - 37.5 hours a week Monday to Friday**

**2 days working from home**

**Salary dependent on experience £25,000 - £32,000 base plus Bonus**

**About our business**

JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning.

The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working with daily with customers.

**Role overview**

We are looking for confident and assertive individuals to joins us in our debt collection call centre team. You will be responsible for contacting customers, collecting immediate payments, setting payment arrangements, securing ongoing automatic payments and letting our query team know if we need to investigate something. You will work closely with our credit control and legal functions by passing across complex debtor issues.

**Key tasks**
- Maximizing debt collections through outbound phone activity
- Taking payments by debit or credit card
- Signing customers up to Direct Debit payments
- Triage complex debtor issues to the correct teams
- Signing customers up to the MyJLA portal
- Considering next steps when debts are unrecoverable
- Other ad hoc duties as and when required

**Criteria**

**Knowledge and Skills**(what you know and what you can do)
- Demonstrated history of good telephony skills
- Ability to demonstrate confident and persuasive conversational skills
- Active listening and problem solving skills

Advanced negotiation and problem solving techniques

**Experience**(what you have done)

Experience of working in a busy call centre environment and to tight deadlines
- Minimum 2 years' experience in a call centre environment
- Experience of working at pace

Experience of working with a blended dialler system

**Personal qualities**

(the way you think and act)
- Able to work well under pressure and prioritise own workload
- Capability to be both personable and firm with clients, to resolve any issues and collect any money owed
- Excellent attention to detail and high degree of accuracy is imperative
- Excellent communication and relationship-building skills
- Positive and flexible approach to your work
- Consistently reliable and time-conscious

Pay: £25,000.00-£32,000.00 per year

Additional pay:

- Bonus scheme

**Benefits**:

- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme
- Sick pay
- Work from home

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Salford M5 3EA: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have experience using a dialler? If so in which role and company?

**Experience**:

- Call centre: 2 years (preferred)

Work Location: Hybrid remote in Salford M5 3EA

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