Collections Agent

2 days ago

Salford, United Kingdom Leep Utilities Full time

**ROLE PURPOSE**

Leep Utilities owns and operates regulated and non-regulated multi-utility networks across the UK. With sites in MediaCityUK, Liverpool Waters and Canary Wharf, our broad range of capabilities includes electricity, water and wastewater, alongside heating, cooling and hot water services.

Leep is the result of a joint venture between the independent mid-market infrastructure investment manager, Ancala Partners LLP and one of the UK’s leading private real estate investment and infrastructure companies, The Peel Group. We deliver straightforward connections throughout the UK and hold the relevant licenses that allow us to adopt regulated utilities on new developments.

**PRINCIPLE DUTIES & RESPONSIBILITIES**
- Responsible for all commercial and domestic collection’s activities for all services across the Leep Utilities portfolio in order to mitigate any bad debt risks.
- Work within an existing skilled team to promote great customer interactions and outcomes
- To deliver a flexible approach in order to manage and switch between outbound dialling through the dialler as well as inbound telephony demand from customers in relation to all Leep Utilities Businesses
- Support in Identifying and preparing accounts to be passed to Leep Utilities external Debt Collection Agencies (DCAs)
- Maintain and improve current processes to offer enhanced credit control services to customers and help improve internal procedures to assist in achieving set objectives.
- Ad hoc duties

**KNOWLEDGE & SKILLS REQUIRED**
- Good understanding of collections best practices and ability to deliver a variety of approaches to meet both customer and business needs
- Excellent communication skills that promote great customer conversations
- Good core IT skills inclusive of knowledge of Microsoft Word and Excel and mail merge facilities
- Excellent inter-personal skills and the ability to respond to all credit control queries across Leep Utilities portfolio of sites in an efficient and effective manner
- Good understanding of legal practices in relation to credit control i.e., GDPR, Financial Hardship, Disconnection Policies
- Excellent Negotiation skills in order to collect the arrears in line with legal and regulatory practices.
- Good understanding of all Utility services and contract terms and conditions
- Proactively builds on-going relationships with internal and external stakeholders
- Ability to adapt as priorities/demands change and initiate’s action

Keep the Leep values at the front of your mind in everything you do
- Safety
- Customer Promise
- Accountability
- Reliability
- Respect
- Flexibility

**BENEFITS OF WORKING WITH LEEP**

Leep believes in stable growth and putting people first. Our 5 year strategic growth plan gives us both stability today and an amazing outlook for the future. We have a very friendly, supportive and collaborative culture here at Leep, which you could be a part of You will also benefit from
- 25 days holiday + bank holidays
- Company pension plan
- Health Cash Plan
- Collaborative and supportive company culture
- Team social events
- Fresh fruit baskets delivered to the office twice a week

Come and join us today

**Job Types**: Full-time, Permanent

**Salary**: Up to £21,500.00 per year

**Benefits**:

- Company events
- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Salford, M5 3NN: reliably commute or plan to relocate before starting work (required)

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