Sju Collisions Team Senior Clerk

**Job Details**:
**Job Title**:SJU Collisions Team Senior Clerk - HC615542

**Location**: Mottisfont Court, Winchester

**Salary**: Scale 5, £27789,00 - £29874,00 per annum

**Hours**: 37 hours per week

**Contract**:Permanent

**Closing date**: Sunday 27th October 2024 at 23:59 hours

**Job Purpose**:
As a Collision Senior Clerk you will act as a supervisor (non-line management) for staff in the Collision Team, supporting the day to day business specialising in the management of data relating to road traffic collisions. You will be responsible for supporting the line manager and taking responsibility for work allocation, task setting, monitoring incoming/outgoing work levels, resolving issues or difficulties for team members, dealing with complex queries escalated by the team and undertaking resolution of minor complaints. We are looking for a role holder with the ability to use initiative and problem solve whilst adapting to varying circumstances involving road traffic collisions, plus liaising with both internal & external partner agencies to support both criminal investigations & civil claims. You will use a wide variety of police systems and develop a good understanding of the relevant legislation and procedures involved in road traffic matters whilst being that first hand support for the team.

**Key Accountabilities include but are not limited to**:
1. Support your line manager in: management of the day-to-day allocation of tasks within the team, monitoring the volume of incoming work, monitoring the effectiveness of the team, Providing an additional layer of quality assurance of any information that is received and/or provided.

2. Act as the first point of contact/escalation for more complex enquiries received. Guide and support the SJU Clerks to ensure an efficient and effective resolution is provided and/or appropriate action can be taken.

3. To be responsible for: directing and managing incoming payments received (and where appropriate, refunds) to ensure they are processed and recorded effectively, in liaison with colleagues in finance, monitoring and quality assuring the costings provided to solicitors and/or insurance companies to ensure the accuracy of the information being provided.

4. Support the resolution of any complaints received, managing the expectations of the complainant, ensuring that they are managed sensitively, seeking line management support where necessary. Collaborate with the Professional Standards Department (PSD) to achieve a satisfactory outcome, if required.

For more information on the role, please. click here.

**Essential Qualifications**:
Educated to QCF Level 2 (3-5 passes) OR significant work experience deemed to have brought the post-holder to a comparable level.

**Essential Experience**:
Experience of working in a busy administrative environment, undertaking complex administrative tasks to a high standard.

**Competencies and Personal Qualities**:
We are Emotionally Aware Level 1

We Take Ownership Level 1

We Analyse Critically Level 1

Integrity

Transparency

Public Service

**Contact details for an informal discussion**:
Hampshire and Isle of Wight Constabulary is an inclusive employer and strives to have a workforce representative of the communities we police and serve. We recognise that we are not fully representative and are working to address this imbalance through a variety of initiatives.

The Disability Confident campaign aims to remove barriers, increase understanding and ensure that people have opportunities to fulfil their potential and realise their aspirations. We will accommodate requests for reasonable adjustments where possible throughout our recruitment and promotions processes and encourage anyone requiring reasonable adjustments to disclose this at the earliest opportunity.