Key Accounts Support Admin

This role will be vital to the smooth running of our established client base within the Key Accounts Department and ensure we uphold & deliver upon contract SLA’s. Working closely with the Key Accounts Manager, this role will facilitate the administration & preparation required to support with the end-to-end client cycle from quote to post installation.

**About The Role**

**WHAT YOU’LL BE DOING**:

- Management of maintenance tasks such as, CRM upkeep, documentation creation and arrangement to assist our Key Accounts team.
- Preparing quotes and processing purchase orders.
- Supporting teams both internally and externally to ensure the flawless execution of Key Accounts projects.
- Attending weekly calls and meetings.
- Carrying out monitoring and control activities to track the progress of projects.
- Continually communicating and coordinating with internal departments.
- Becoming an expert in our products and offerings in order to anticipate account needs.
- Handling assigned tickets including assisting with queries and concerns, processing warranties, amending orders etc.
- Maintaining a high level of responsiveness to key client needs.
- Increasing client satisfaction and building loyalty through providing amazing and personal client support.
- Developing a systemised approach to project support, including handover deliverables, templates etc.

**WHAT WE LOOK FOR**:

- Highly organised, process driven individuals.
- Trouble shooters, with a solution orientated approach.
- The desire to contribute to the continuous improvement of internal processes and ways of working.
- Proven ability to support, drive and deliver results.
- A strong team-first mentality.
- Passion for self-learning and personal development.
- Ability to work in high pressure, deadline driven situations.
- Positive ‘can do’ attitude.

**Required Criteria**
- Experience working in an administrative and/or sales-oriented support capacity.
- Experience with dealing with enquiries via various channels.
- Experienced in Microsoft Office, particularly Word & Excel.
- Outstanding ability to multi-task.
- Methodical and logical approach to tasks and systems.
- Ability to develop productive working relationships with a wide range of stakeholders across multiple functions at all levels.
- Ability to identify client needs and passionate about exceeding client expectations.
- You will possess a strong team ethos in your work and always willing to provide support to co-workers.
- A genuine appreciation of the impact of world class customer service, and the desire to deliver at an industry-best standard.
- Ambitious, driven and hard working.

**Desired Criteria**
- A proven track record of planning and delivering a wide range of projects from brief through to concept, to delivery, particularly to tight deadlines and budget.
- A genuine passion and strong understanding of the fitness industry.

**Skills Needed**

Account Management, Dispute Resolution, Managing a Client Engagement, Rapport Building

**About The Company**

Since 2012, our premise has been simple: to improve athletes performance.

We’ve gone from a garage set up to doing business on a global front from our iconic Titanic Quarter HQ and then expanding further to our 140,000 square foot HQ just outside of Belfast. The new headquarters consolidates our offices, R&D, manufacturing and distribution into one location.

**Company Culture**

EQUIPMENT BUILT FOR ATHLETES BY ATHLETES.

We are a dynamic, forward-thinking company leading the industry in fitness equipment manufacturing. We are a team of like-minded individuals who are all on the mission of inspiring and improving the worlds athletes.

We attract, develop and retain the best team members, with a passion for what we do to help us achieve our goals.

Our ever-growing team are more than engineers and sales people - we are pioneers of change. We aren't concerned with just making good products and providing good customer service. The BLK BOX team are industry experts with extensive experience.

**Company Benefits**
- Free access to our fully functioning showroom gym.
- Early Finish Friday.
- Free on-site parking.
- Enjoy your birthday off each year.
- Unlimited amounts of premium coffee from a local roaster.
- Fresh fruit available.
- Discount on equipment, apparel and accessories.
- Free access to professional development books and educational resources.
- Quarterly team days, with activities and team lunches.
- Health Care cash plan with physical and mental wellbeing support resources.
- Fantastic training opportunities and long-term career progression.
- Annual rewards and recognition are provided for superior performance.

Vacation/Paid time off, Performance bonuses, Retirement plan and/or pension, Office perks, Employee development programs, Employee discounts, Gym membership or wellness programs, Opportunity to travel, Pet friendly offices, Casual dress, Free parking, Free work laptop, Referral bonus, Open office, Compet