Key Accounts Co-ordinator

5 days ago

Newtownabbey, United Kingdom BLK BOX Fitness Full time

At **BLK BOX**, our sales team are more than just salespeople - they are trusted advisors. We are deeply client-centric and design every facility with a user-centred methodology, assessing the needs and training philosophies for both our clients and their clientele. Your responsibility is to oversee and maintain the relationships of the company with its most important clients.

**What You’ll Be Doing**
- Serve as the lead point of contact for key account clients.
- Build, manage and develop relationships with key stakeholders.
- Ensure the timely and successful operational delivery of BLK BOX solutions according to key account client needs and objectives.
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts).
- Assist with challenging client requests or issue escalations as needed.
- Produce equipment quotations.
- Become an expert in our key account client products and offerings.
- Maintain a high level of responsiveness to client needs.

**What We Look For**
- Outstanding ability to multi-task and prioritise within a demanding workload.
- Ability to identify customer needs and a passion for exceeding expectations.
- Ambitious, driven and hard-working.
- Passionate about your role and the wider success of BLK BOX.
- Highly methodical, taking ownership of projects from start to finish with exceptional attention to detail.

**Criteria**

**RELEVANT EXPERIENCE**:
Proven historical experience working in an account management role

Desirable: Industry relevant experience

**SKILLS AND KNOWLEDGE**:

- Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
- Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Excellent listening, negotiation, and presentation abilities
- Strong verbal and written communication skills

**PERSONAL QUALITIES**:

- Positive ‘can do’ attitude.
- Passionate about fitness and the industry
- You will possess a strong team ethos in your work and are always willing to provide support to co-workers.

**OTHER**:

- Flexibility to travel to European region if/when needed.

**Job Type**: Permanent

Pay: £24,420.00-£30,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- Gym membership
- On-site parking
- Referral programme

Work Location: In person

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