Service Administrator
4 days ago
**1. ROLE STATEMENT**
Responsible for carrying out the service administration duties in line with customer requirements whilst adhering to Enerquip’s QHSE standards, responsibilities, policies and procedures.
**2. MAIN RESPONSIBLITIES**
- Carry out the service process in response to customer orders and enquiries to ensure timely and cost-effective delivery of product.
- Preparation of documentation and coordination of milestones.
- Accurate job costing for each shipment, ensuring all relevant paperwork if produced accurately to eliminate delays at invoicing.
- Prepare quotations in response to queries by external customers.
- Act as focal point for customers.
- Creating and administration of documentation packs.
- Registering and filing various certification documentation.
- Develop skills and knowledge to provide cover for absent departmental colleagues as required.
- Efficiently communicate progress of orders with customers and management alike.
- Carry out other duties as directed by management.
**3. KNOWLEDGE, SKILLS, EXPERIENCE & REQUIREMENTS**
- Excellent administration skills with a high standard of accuracy, consistency and confidentiality.
- Good organisational skills demonstrating an ability to use initiative, prioritise workload and work well under pressure to ensure deadlines and the needs of the business are met.
- Good numerical skills.
- Strong customer focus.
- Ability to work as part of a team.
- Computer literate with sound knowledge of MS Excel, Word, and Outlook programs.
- Excellent communication skills, verbal and written.
Pay: £23,000.00-£28,000.00 per year
**Benefits**:
- Company pension
- Life insurance
- Private medical insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Overtime
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)
**Language**:
- English (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Reference ID: Service Administrator
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