Tenancy Enforcement Support Officer

1 week ago

Sheffield, United Kingdom Sheffield City Council Full time

Job description

We are looking for a Tenancy Enforcement and Support Officer to work as part of Sheffield City Council's Housing and Neighbourhood Service, within our Repairs Policy and Improvement Team.

You will need to have:

- Well-developed communication skills both face to face and over the telephone
- High levels of empathy and passion for delivering a high level of customer service, you will often be dealing with customers in their own homes. On occasion you may need to explain matters that they are not in agreement with.
- Able to work on own initiative, plan and prioritise own workload and deliver to tight deadlines
- Ability to produce high quality information that will be used in legal documents.
- Ability to quickly develop positive relationships with customers and colleagues and work collaboratively with internal and external stakeholders
- Good judgement and decision-making skills, recognising when matters need escalating to a Team Manager.
- You will need to contribute to the planning and organising of your own workload.
- A positive can-do attitude to bring to the job

The job holder will be expected to use their own vehicle to travel to conduct site visits. A mileage allowance is payable.

The job is full time (37 hours) and is based at Solpro Business Park, Attercliffe, Sheffield but there will also be an expectation to work remotely at home. The role will be a hybrid role working some time out visiting (40%) and the remainder of the time working in the office or remotely at home.

We expect to shortlist for the post on 1st September and carry out interviews week commencing 29th September 2025.

For informal enquires about the role please contact Lewis Naylor 0114 4742274, Claire Dudley on 0114 2052606 or Alison Charlesworth on 0114 2039150.

We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.

Under the Disability Confident Scheme, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.

Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share.

If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade.

Equality of pay is extremely important to us. All roles at Sheffield City Council are going through an evaluation process which may result in changes to some pay arrangements from 2026. Find out more on our Sheff news page.

**Job details**:
Job reference

REQ003652

Date posted

13/08/2025

Application closing date

31/08/2025

Location

Sheffield

Salary

Grade 6 £33,143 to £37,280

Package

Permanent

Contractual hours

37

Basis

Blank

Job category/type

Housing

  • Tenancy Enforcement Support Officer

    21 hours ago

    Sheffield, United Kingdom Sheffield City Council Full time

    Job description This post is based in the Sheffield City Council’s Housing & Neighbourhood’s Tenancy Enforcement & Sustainment Team. The Teams role is to investigate and resolve serious/complex/high-risk breaches of tenancy, taking legal action where necessary (preparing cases, instructing solicitors and representing the Council in court), and...

  • Apprentice Tenancy Sustainment Officer

    3 days ago

    Sheffield, United Kingdom Sheffield City Council Full time

    Job description An exciting Apprentice opportunity has arisen to work with our Tenancy Enforcement, Sustainment and Fraud Team (TEST). This team is responsible for the enforcement of Sheffield City Council’s tenancy conditions when breaches of tenancy occur, but the team also support vulnerable tenants, leading on safeguarding for the service, with the...

  • Enforcement Agent

    1 week ago

    Sheffield, United Kingdom Jacobs Enforcement Full time

    Unlimited Bonus! An exciting opportunity has arisen for a permanent, employed (PAYE) Enforcement Agent to cover Burnley and nearby surrounding areas. This role offers a chance to be out and about, meeting people from all walks of life, with no 2 days ever the same! We offer a basic salary with unlimited bonus, flexible working hours and job security. Key...

  • Revenue Enforcement Officer

    5 days ago

    Sheffield, United Kingdom Carlisle Support Services Full time

    **Carlisle Support Services have opportunities for immediate vacancies for Revenue Enforcement Officers who are able to work in Sheffield and the surrounding areas. **Hours**: **Shift pattern**: - _This will vary between early shifts one week and lates the next (e.g. 07:00-15:00 and 12:00-20:00). Applicants must also be available to work weekends (Sat &...

  • Civil Enforcement Officers

    5 days ago

    Sheffield, United Kingdom Sheffield City Council Full time

    Job description **We're making a difference be part of it.** The Parking Services team at Sheffield City Council are responsible for enforcing parking regulations throughout Sheffield. These regulations include off street car parks, residents parking schemes, on street pay & display, waiting and loading restrictions. We are a growing service and have...

  • Tenancy Support Worker

    3 days ago

    Sheffield, United Kingdom Seven Resourcing Full time

    Seven Social Care is looking for a Tenancy Support Worker in Sheffield. The role: As a Tenancy Support Worker, you will provide safe accommodation, rehabilitate families to keep their homes and understand their responsibilities as a tenant, settle into a community, live peacefully with their neighbours, and understand health and safetyissues in the home...

  • Housing and Enforcement Specialist

    2 weeks ago

    Sheffield, United Kingdom Great Places Housing Group Full time

    This is an exciting opportunity to join the launch of a new specialist team at Great Places. We are currently undergoing an exciting period of growth and transformation and this new team has been created to support the important work and commitment to our vision and service delivery framework. Working with our front line colleagues across our Neighbourhoods,...

  • Housing and Enforcement Specialist

    18 hours ago

    Sheffield, United Kingdom Great Places Housing Group Full time

    **Housing and Enforcement Specialist** **Salary**: £30,978 - £37,863 **Job Type**: Full Time, Permanent **Location**: Sheffield **Benefits**: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more. This is an exciting opportunity to join the launch of...

  • Housing and Enforcement Specialist

    2 weeks ago

    Sheffield, United Kingdom Great Places Housing Group Full time

    **Housing and Enforcement Specialist** **Salary**: £30,978 - £37,863 **Job Type**: Full Time, Permanent **Location**: Sheffield **Benefits**: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more. This is an exciting opportunity to join the launch...

  • Tenancy Support Worker

    3 days ago

    Sheffield, United Kingdom Service Care Solutions - Housing Full time

    **JOB TITLE**:Tenancy Support Worker **LOCATION**:Sheffield **CONTRACT TYPE**:Temp **WEEKLY HOURS**:37 Hours **WORK PATTERN**:7.45am - 5pm (Rota Basis) **JOB SUMMARY**: **RESPONSABILTIES**: - To undertake comprehensive assessments of all family members, identify the training and support needs of service users and to develop detailed support plans and...