Head of People Operations

**Location**

University of Warwick Campus, Coventry

**Department**

Human Resources

**Position Type**

Permanent

**Salary**

£56,921 to £65,814 per annum

**About the Role**

The University of Warwick is seeking a Head of People Operations and Service Delivery to lead and oversee the effective delivery of our People administration and operational services.

This pivotal role will be responsible for managing the teams that handle key activities such as recruitment, people lifecycle administration, immigration, pensions, and employee processes, ensuring that high standards of service are maintained across all areas.

As a strategic leader, you will take ownership of monitoring KPIs and SLAs, driving continuous improvement through process review, automation, and digitalisation of systems.

You'll champion the introduction of new technologies that enhance efficiency and customer service, helping us to stay at the forefront of People Operations excellence.

Working closely with other senior leaders and partners across the University, you will ensure that our People operations are compliant, efficient, and aligned with the University’s strategic goals.

This is a fantastic opportunity to shape and drive forward innovative practices in a dynamic, supportive, and fast-paced environment.

**About You**

We are looking for a proactive and experienced Head of People Operations with a proven ability to lead high-performing teams and drive operational excellence.

You will have extensive knowledge and experience in people administration, recruitment, and lifecycle management, as well as a strong understanding of compliance and best practice in People Operations.

Your approach will be data-driven, with a focus on continuous process improvement, digitalisation, and enhancing the overall employee experience.

Strong communication and collaboration skills are essential, as you will be working across various stakeholders to ensure the alignment of operational activity with the wider People Strategy.

You will also be a champion for diversity, equity, and inclusion, ensuring that all People Operations processes reflect the University’s core values.

**About the Department**

In the Human Resources Department, we are committed to nurturing our talent and fostering a thriving community.

Our team ensures a supportive, inclusive and innovative working environment for all university colleagues.

Come and join the team to help contribute to the success of our globally renowned institution.

Our purpose is to enable our people to thrive in an ever-changing environment to make a better world.

We want to be a People function that puts people at the heart of what we do and achieves a great employee experience.

It is a place where you feel valued, are able to have your say and be heard, are proud to work and thrive, growing and achieving your potential.

For more information, please see here.

**About the University**

Born in the 60s with a mindset of boldness, imagination and collaboration, the University of Warwick is a world-leading research-intensive university with the highest academic and research standards. We’re one of the world’s top universities, ranked 67th in the world and 10th in the UK*, with 92% of our research assessed to be ‘world leading or internationally excellent’**.

You'll be joining a diverse, innovative and globally connected community committed to igniting real world progress. Here at Warwick, we offer you opportunities to follow your ambitions as long as you bring the energy and determination to succeed.
- QS World University Rankings 2024

**Research Excellence Framework 2021

**How to Apply**

**CLOSING DATE: Sunday 09 February 2025 at 11.55pm**

Please attach a CV and cover letter.

Your CV should include your most recent employment experience, any other relevant experience, and education history.

Your cover letter must detail how you meet each of the essential criteria found in the