Digital Business Change Lead

**Details**:
**Reference number**:

- 401164

**Salary**:

- £61,446 - £86,547
- London £65,835-£86,547 National £61,446-£80,425. Please ensure that you read the Pay and Reward information for civil service and internal colleagues before applying.
- A Civil Service Pension with an employer contribution of 28.97%

GBP

**Job grade**:

- Grade 6
- Level 3

**Contract type**:

- Permanent

**Business area**:

- OFGEM - Corporate Services - Digital and Information (CDIO)

**Type of role**:

- Digital
Information Technology
Project Delivery

**Working pattern**:

- Flexible working, Full-time

**Number of jobs available**:

- 1

**Contents**:

- Location
- About the job
- Benefits
- Things you need to know

**Location**:

- We especially welcome applicants from Glasgow and Cardiff.

**About the job**:
**Job summary**:

- Help lead the digital transformation of energy regulation. Ofgem is looking for a Business Change Lead (Digital) to guide the implementation of innovative technologies and tools, focused on digital outcomes, ensuring meaningful, lasting change as we evolve into a smarter, more agile regulator.

Ofgem is Great Britain’s independent energy regulator. We’re at the forefront of change across the energy sector, driving toward Net Zero whilst protecting energy consumers - especially vulnerable people.

We’re offering a permanent role in a high-profile programme that’s central to Ofgem’s modernisation. This is a unique opportunity for a business change professional with digital experience to shape how we embed digital tools and practices into our internal systems and culture, enabling us to respond quickly and effectively to the challenges of a changing energy market. You’ll lead a team of Digital Business Change Managers, supporting delivery across a range of major initiatives including Workday 11, AI technologies like Co-Pilot, and the expansion of Salesforce capabilities.

Critical to your success will be the ownership and evolution of the business change framework, embedding best practice across the team, and leading our contribution to the wider Business Change Community of Practice.

We’re looking for someone with proven experience delivering business change in digitally enabled environments. You should be comfortable leading teams and possess deep expertise in digital solutions as part of business change activities. You’ll be able to navigate complex organisational change, engage stakeholders and manage competing priorities in order to deliver impactful outcomes.

You’ll be part of a collaborative and inclusive environment where we focus on innovation, continuous improvement, and flexibility. We’ll ensure you are supported with professional development and will have the opportunity to work with cutting edge technology and drive change that will enable us to better support our industry.

We have a critical purpose to become a smart digital regulator that helps shape a more efficient, technology-driven energy market.

Read on and find out more.

**Job description**:
**Key Responsibilities**
- Lead the progress of the required Business Change products for the project. Lead on engagement with senior stakeholders both internally and externally and other Business Change Managers across the portfolio.
- Coordinate and ensure success of demos, feedback sessions, training and communications for end users.
- Lead the inclusion of Business Change communications requirements into the project communications plan. Provides and reviews content for communications relating to Business Change across the project.
- Assignment of team members to project resource on request and make decisions on prioritisation of resource assignment based on demand and pipeline of work.

**Key Outputs and Deliverables**
- A regularly updated change and engagement approach, plan segmented to the different audiences and stakeholders, supported by effective planning tools and engagement with relevant CRM Board Members, Business Leads and SMEs.
- Training and adoption plans, session plans, and supporting content - with a focus on enabling re-use and self-serve, through online channels.
- Deliver change impact and readiness reviews and associated action plans and interventions.
- Continually improve DDSS Business Change framework and collateral to meet the needs of the Digital Strategy and OFGEM Multi-year Plans.
- Oversight of excellent quality content across all engagement channels.

**Person specification**:
**Essential Criteria**
- Proven experience of leading and delivering change on IT/Tech/Digital projects and programmes. (Lead criteria)
- Experience working within a programme team, with sufficient experience and understanding of Agile and ADKAR to know how to adjust the change approach in line with the iterative approach.
- Hands on experience of delivering all the relevant change activities, and content but also able to self-manage and navigate ambiguity.
- Ability to identify opportunities for process improvements and drive ini