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Operator Training Administrator

2 weeks ago

Warrington, United Kingdom Linde MH UK Ltd. Full time

The Operator Training Administrator plays a central role in delivering exceptional customer service and ensuring smooth training operations, managing bookings, client queries, certification, and instructor coordination.

This position has a clear element of new business, focused on generating growth from within our existing customer base across the KION brands; identifying opportunities, following up with existing customers, and encouraging them to expand their use of internal forklift training.

**We offer**:

- Generate and follow up on training quotations, supporting clients to choose the most effective and value-driven training packages
- Book operator training sessions using the FTT Key system and coordinate scheduling with instructors
- Prepare and issue accredited training certificates; ensure accurate uploads to the ITSSAR national database
- Investigate and resolve invoice discrepancies with internal teams and external customers
- Assist in business development and project work, including supporting the preparation of tracking spreadsheets and system improvements
- Maintain all issued equipment to the expected standard and report faults immediately
- Support continuous improvement and digital transformation by embracing new processes and tools, completing training, and suggesting efficiencies
- Work to bring onboard existing Customers from the wider organisation to expand their spend to Internal Forklift Training

**Tasks and Qualifications**:
This role will suit someone who is detail-oriented, proactive, and confident in building customer relationships, while supporting the wider training team’s expansion and growth.
- A strong administrative background, ideally in a customer-facing and/or training
- Experience with booking systems and Microsoft Office suite.
- High attention to detail in certification and data entry
- Proactive, adaptable, and keen to suggest better ways of working
- Ideally, knowledge of ITSSAR standards
- Commitment to Health & Safety, PPE usage, and data compliance
- Comfortable with an element of new business activity, including identifying and following up opportunities with existing customers