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Customer Service- Therapy Support Advisor

3 weeks ago

BurtonOnTrent, United Kingdom Uniting People Full time

**Customer Service Advisor**
**Customer Patient Services Therapy Coordinator**

We are recruiting on behalf of a market leading company within their industry. They are looking for customer focused individuals to join a specialist customer service team offering a first-class service to customers/patients and healthcare professionals - doctors, nurses and specialist centres.

**Working Hours**:

- **Full Time - **working 40 hours per week, including occasional Saturdays

**We are looking for**:

- Strong customer service skills
- Experience working towards targets/ KPI's
- Ability to pick up new skills/ systems quickly
- Transferrable skills from hospitality, call centre, retails, administration etc.

**Role**:

- To manage contact with patients to confirm order details and dates with patients
- To deal with queries or questions in regard to processing a patient’s orders
- To ensure all patient notes and activities are accurately recorded on relevant I.T. system
- To act as a point of contact for queries from hospitals, consultants, nurses, and where relevant specialist centres.
- To demonstrate an understanding of the prescriptions, medication and treatments involved in each of the relevant therapy areas.
- In relevant therapy areas, liaise with clients or relevant external parties to ensure relevant information or results are available before arranging delivery
- Where relevant to therapy area arrange with nurse scheduler to arrange a home training visit.

**Job Types**: Full-time, Permanent

Pay: From £24,000.00 per year

**Benefits**:

- Free parking
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person