Customer Service Advisor

2 weeks ago

BurtononTrent, United Kingdom Pertemps Burton Commercial Full time

Job description
**Do you have a passion for delivering the best level of customer service????**
**Do you want to be part of family culture that have a real focus on developing their workforce creating a real Learning and Development environment with a career development plan.**
If so then this is the right business for you with a modern open plan working environment, with free on site parking, central to Burton Upon Trent Town centre and excellent links to the Train Station.
**Hours:
**Monday - Friday with 1 in 5 Saturdays and 2 Sundays per year
8am - 9:30 am starts until 4:30pm - 6pm
In return you would get an amazing base salary of **£22,800.00** with **Hybrid working after a successful probation**.
**Job Description**:

- To manage contact with patients to confirm order details and dates with patients or referring units via a number of media types (inbound, outbound & digital)
- To deal with queries or questions in regard to processing a patients order
- To ensure all patient notes and activities are accurately recorded on relevant I.T. system (i.e. Customer Relationship Management Database (CRM) and in compliance with Data Protection requirements and other applicable regulations.
- To act as a point of contact for queries from hospitals, consultants, nurses and where relevant specialist centres.
- To demonstrate an understanding of the prescriptions, medication and treatments involved in each of the relevant therapy areas.
- Where relevant to therapy area, takes responsibility for the accurate registration of new patients.In such instances confirms funding arrangements in place with relevant health care organisation or processes private payments, and resolves queries relatingto missing information both in respect of patient details and funding.
- In relevant therapy areas, liaise with clients or relevant external parties to ensure relevant information or results are available before arranging delivery e.g. blood test results for mental health patients.
- Where relevant to therapy area arrange with nurse scheduler to arrange a home training visit.

**Skills/Abilities**:

- Strong organisational skills.
- Detail conscious and passionate about delivering work to agreed quality standards.
- Excellent verbal and written communication skills.
- Team players than works co-operatively with colleagues and aligns work effectively with other departments.
- Copes well with pressure and enjoys working in a fast paced environment.
- Excellent problem solving skills.
- Demonstrates a positive work attitude e.g. self-motivated, shows initiative, takes ownership over work.
- Customer service skills e.g. dealing sensitively with anxious patients, handling complaints.
- Takes a real interest in the industry and working in a customer oriented role.

**Sound like the perfect role for you then click now to apply OR Call Keri on now

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