Customer Service

1 week ago


Hounslow, United Kingdom Careers Site Full time

APCOA are looking to recruit customer focused Taxi Rank Agents to join their team at Heathrow. APCOA are expanding operations at Heathrow Airport and so an exciting opportunity has arisen for a number of Taxi Rank Agents to join their team to ensure the smooth running of the Heathrow Taxi ranks. You will be responsible for the processing of passengers, establishing their destinations and ensuring that there are sufficient taxis to meet passenger demand. The shifts for this role cover days and nights.

**Key Responsibilities**:

- As the first point of contact, rank agents are responsible for the processing of passengers and establishing destinations
- Liaise with the Taxi Feeder Park to confirm driver validity as and when necessary
- Issue Local Journey Tickets and answer passenger and driver queries clearly and precisely
- Be responsible for Badge and Licence checks on the rank, reporting any anomalies
- Be proactive and security conscious reporting any unattended packages/parcels
- Use the Hand Held Unit to confirm taxis should be on the ranks and correctly record LJ/ FFS during periods of peak demand
- Dealing with passengers with oversize luggage requirements, 2 cab etc
- Knowledge of Abstract of Laws and Heathrow Airport Bylaws (full training will be given)
- Learning fully the destinations and issuing Local Journey Tickets, Fares Fair Zones A, B & C (full training will be given.)


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